• Identify problems using metrics and various sources to provide solutions, frameworks, or tools to make programs more effective• Guide and clarify implementation on multiple programs and project deliverables across XFN teams and orgs• Provide strategic input and guidance for new Product Quality Specialists on QA processes within their teams• Use technical and domain expertise to make design and engineering decisions• Own and define the vision, strategy, roadmap for a project

• Ensure appropriate test plans for experiments and new features are in place prior to launch• Proactively track, reproduce, and triage outstanding bugs and drive issues to resolution• Lead cross-functionally to resolve metric issues• Find and create innovative ways to improve the QA process• Work across multiple platforms and document inconsistencies between them

• Innovated new research methods to address client business needs in order to drive market insights• Programed 1000+ client surveys, performed troubleshooting, and analyzed big data using Confirmit• Utilized HTML and CSS to program and configure engaging consumer communities• Pushed innovative ideas using heat mapping techniques in order to gain analytic data for new product development• Resolved 10,000+ Help Desk tickets quickly and effectively to meet challenging customer demands