Justin Costa Email & Phone Number

Boston, Ma, Us

Hingham, Massachusetts, United States

Nonprofit school for arts education that provides access to music and dance for students of all ages and abilities.● Conceptualized and developed a community awareness initiative called We Are SSC, a two-month visibility campaign highlighting diversity and inclusivity, and the multitude of offerings at the school● Updated and optimized organization websites, landing pages, and event calendars applying SEO best practices● Planned social media calendars, created content for Facebook, Instagram, and YouTube, and managed monthly digital advertising budget focused on consistent brand awareness and improving website traffic● Increased audience and followers by 20% and raised organic and paid Reach & Content Interaction numbers over 100% across social media platforms with relevant and engaging posts and video formats● Copywriter and editor for internal and external communications, monthly e-newsletters, and announcements for various departments including marketing, development, president’s office, and faculty ● Utilized InDesign to build digital and print programs, including graphics for over 20 school events annually ● Served as photographer and videographer for school concerts, recitals, and community events

Southern Plymouth County, Massachusetts

Chem-Dry’s mission is to help people live healthier lives, through safe and environmentally friendly cleaning solutions.● Strengthened brand awareness through website and SEO updates, social media and Google blog posts focused on service offerings, email campaigns, and online presence management● Proactively identified and implemented process improvements, optimizing workflow and increasing overall team efficiency● Provided excellent customer service throughout all stages of sales, services, and follow up procedures

Vetcor’s mission is to enhance the health and well-being of pets and the people who care for them.● Implemented newly acquired practice websites over to Vetcor’s web platform utilizing Joomla● Managed routine updates for over 300 hospital websites, announcements, and blog posts● Created external and internal communications, emergency alerts, and promotions utilizing DemandForce● Executed website assessments and demographic reports for newly acquired veterinary practices

Hingham, Ma

● Created and posted bios and position job ads for all veterinarians and support staff to corresponding hospital websites, Clear Company - Applicant Tracking System (ATS), the AVMA, and college/university job boards● Liaison for cross-functional teams to establish tradeshow protocols for over 50 conferences per year, responded to 50 plus help desk responses per week, and conducted database training for team members● Promoted company employee engagement programs on company intranet focused on monthly work anniversaries, acknowledgments, and referral recognition tactics

Providence, Rhode Island Area

Experts in the treatment of allergy and asthma related issues, through traditional and functional medicine.● Directed initiative to establish a call center that receives 75 -100 calls per day● Updated website, created and managed monthly E-newsletter, distributed through Constant Contact● Developed advertising content for a mix of media including print, television, and radio commercial ads● Project manager, IT liaison, recruiter, and trainer resulting in improved and streamlined office processes

Fall River, Ma

● Supervision of elementary school age children with school projects, homework assignments and student activities● Fostering positive study habits & establishing mentor focused roles● Building on core student talents including respect, integrity, creativity & relationship skills

Providence, Rhode Island Area

● Edits & creation of web content for internal and external sites through CommonSpot program including uploading files, announcements & general page revisions.● Assist with internal campaigns, microsite, body & landing page building.● Invoice filing, mailings & assisting web team with other on-going projects.

Middleboro, Ma

● Key developer in new company pilot program designed to increase company performance and cross training processes in various settings.● IT liaison assisting to develop new online ordering website, internal system analysis, testing and other projects.● Lead in-house trainer for employees utilizing classroom style and one-on-one training methods.● Customer Relations Management experience using internal company systems (NBI, Docuware & Eventrac) to manage & track client activity, show file information and producing reports.● Applied sales and problem solving techniques through online databases, telephone outreach and other methods, including e-mail marketing through Constant Contact.● Oversee preparation of pre and post show files & reports for over 300 tradeshows a year.

M.A, Humanities

Master’s Thesis: Culture Shock and Change: A Meeting of Two Worlds

B.S., Humanities And Social Sciences

A.S., Professional Liberal Arts