Joan Couling Email & Phone Number

Edmonton, Alberta, Canada

Sole licensed representative for 24 hour support. Self-directed, highly-motivated and skilled support representative who can improve client interactions and resolutions.

Alberta, Canada

Edmonton, Alberta, Canada

Founder/Lead Stylist

Sole proprietor of 200 client base salon operation.Managing operating budgets, client schedules, leasing costs, company advertising and customer satisfaction.

Edmonton

Club Affiliation, Licensing, Membership Inquiries, Annual General Meeting preparation and Invoicing. Communications to and from board and executive Director. Creating excel spreadsheets and use of Outlook.

• Planned, delegated and implemented the daily tasks and rotation of 25 Hair Stylists in annual Community Service event• Reviewed and conducted follow up in the completion of all project projected outcomes, objectives and recommendations• Experienced at determining client needs and acquiring the resources to comply with and/or exceed those needs• 10 years managing all aspects of the volunteer hair department with Alberta Lyric Theater including staff, inventory and the delegation of work loads

• Consistently took part in career development courses independently, updating the knowledge of staff and coworkers to better serve our clients• Improved staff relations and productivity by positive communication and implementing daily motivation and reward system through subtle interaction and appreciation• Maintained strong, positive relationship with clients resulting in 16 years of increased return business in various working environments servicing a very diverse client base• 10 years proven ability in researching and acquiring the most cost effective and efficient plans of action and implementation resulting in positive outcomes with projected goals reached or surpassed

Full hair services for Clients. Ordering products as required from various suppliers. Handling of cash, debit and credit cards. Full receptionist duties. Building positive working relationships using various means to solve customer complaints and staffing issues. Multi-tasking (providing service to many clients at once

Certificate(Pending), Project Management

Tesl, Language

The course focused on teaching English as a second language. This course taught cultural requirements, classroom instruction for teaching.

Management

Activities and Societies: Currently enrolled in Bachelors program