Jake Mcspirit Email & Phone Number

Parsippany-Troy Hills, Nj, Us

Fairfield, New Jersey, United States

New York City Metropolitan Area

● Fulfilled 100+ networking NetSuite project tasks assigned in a timely manner to allow for completion by provided deadlines.● Coordinated with internal and external Project Managers to accomplish project tasks with accurate documentation.● Provided technical support for proprietary EMR applications to 75+ contracted medical labs through phone and email.● Built VPN tunnels through Sonicwall and coordinated with client networking contacts to establish TCP/IP connectivity.● Troubleshooted networking issues through packet tracing and networking team collaboration.● Ensured user satisfaction through all steps of the troubleshooting process while tracking separate project tasks.

Ridgewood, New Jersey, United States

• Provided phone support through inContact Max for 500+ hospital users and created appropriate tickets in Cherwell.• Resolved or assigned 55+ daily tickets through Cherwell ticketing management and responded to SLA dates. • Applied troubleshooting to Meditech, Athena, and Citrix software issues with use of Bomgar remote connect software.• Pushed software to 40+ user’s machines through Altiris and followed up to confirm the success of the software.• Configured network printers for 20+ users through script deployment and Print Management servers.• Responded to Active Directory requests for account unlocks and password resets for over 70 users.• Ensured user satisfaction and received high praise from managers for efficient resolutions and phone presence.

Mahwah, New Jersey

• Provided desktop support for 100+ clients through Remedy ticket management and followed up in a timely manner.• Assisted in the creation of 2 regional SharePoint sites to improve collaboration and productivity. • Hosted SharePoint training seminars for 15+ senior employees on building functional department sites. • Managed software package upgrades through script deployment for 30+ mandatory Office 2016 migrations. • Configured 200+ IOS and Android devices for Outlook and Microsoft Teams in compliance with security standards.• Lead the implementation of digital visitor management software to replace outdated system.• Realized cost savings of $164,000 through cellular management and negotiation of new phone contract for 400+ employees.

New Hampton, Ny

• Managed the installation and updates of Windows Vista/7/8 operating systems. • Provided daily solutions for common software and hardware issues to 10+ users. • Implemented Google Suite for a small business environment to improve technical collaboration and organization.• Applied relevant end user training to employees after malware infections, viruses, password breaches, and security of employee information.

Monroe County, New York, United States

• Handled customer issues daily and addressed numerous service concerns.• Trained at least 2 employees monthly in sanitary food operations and dealing with difficult customers.• Collaborated with over 10 team and staff members in monthly meetings to improve growth regarding elimination of certain products and managing waste.• Maintained performance under pressure and intense situations during lunch rush hours. • Demonstrated kiosk usage for customers regarding orders for food and beverages.