Jon Culshaw Email & Phone Number

Marlow, England, United Kingdom

Provide leadership, experience and mentoring for IT team. Mature IT systems management, lead management of primary business systems and work closely with engineer to improve IT support for product development.

Home Worker

Lead and mentor a team of 8 project engineers delivering a wide variety of projects to the primary customer - BAE Systems.

Farnborough, England, United Kingdom

Manage Infrastructure maintenance, support, change and development

Guildford, United Kingdom

Manage a team of 15 network and server infrastructure engineers, developing and implementing global IT systems projects.Career development. Process improvement. Project Planning.

Bracknell, Berkshire

Manage a team of 25 infrastructure developers. Design, develop and test changes to secure government IT systems.Manage 4th line support function. Career appraisal management. Budget management.

Responsible for IT Team and Network Operations Centre.

Manage 12 permanent IT staff and 1 contractor across 5 sites, providing local and remote support to 11 European offices - supporting developers, sales/marketing staff and VIPs.Budget responsibility for €1.1million. Forecast accuracy better than 5%. Responsible for software & hardware maintenance contracts and staff travel, time and expenses.Evaluate team strengths and weaknesses. Organise and recommend training courses. Responsibilities for year-end staff review, development plan and objective setting.Liaison between HR, Facilities and business to provide coordinated 'shared services' approach - building relationships with business stakeholders, improving the perception of IT.Globalisation of disparate regional processes. Continuous process improvement in ITIL environment using Quality Standards methodology. A champion of Best Practice.Setup of Service Level Agreements and globally comparable KPI's. Management reporting.

IS/IT Team Leader - UK 2003-2007Manage daily activities of 4 local support staff at two UK offices.Project managing local rollout of global initiatives. Various office closures and openings.Creation, testing and documentation of UK Disaster Recovery process. Implemented Windows Server 2003 R2 with DFS and inter-site replication - reduced recovery time from 3 days to 30 minutes at negligible cost.Hardware support for HP servers, Vaio & HP/Compaq laptops and Dell desktop PC's.Support users connecting through RAS/VPN - also provide local support at external events.Proactive network support, focusing on prevention. Tenacious root cause analysis. Project Manage UK portion of the merger and acquisition of M2M Communications by Wavecom - data, software, licenses, hardware transfers and user migration.3rd line support for all UK IT staff and Developers.A member of many virtual global teams, able to manage meetings to produce results.

Provide out-sourced network support for small to medium sized businesses.Manage and control daily activities of support engineers and technicians.Provide 2nd/3rd line support and consultancy for Microsoft Server technologies, Desktop and Messaging, LAN & WAN.Design network and server infrastructure for clients. Define security, backup and resilience schemes. Specify server and network hardware and prepare quotations.Act as mentor and trainer to 1st line support staff.

VMS and e-mail consultancy. Supporting mission critical systems for a blue-chip client base.Emphasis on proactive rather than reactive support of business critical systems.Provided remote dial-up support including trend analysis, fault detection and remedy.Internal NT account administration, Exchange Server administration. Managed partner relations with MicroData Inc., supplier of monitoring and reporting tools.Vodafone Retail - SecondmentProvided day-to-day support to 2,500 employees over a three month support contract.Maintained local and remote servers, desktops and laptops in a multi-domain NT network.Supported Exchange Server, Outlook & OWA with fax and SMS text messaging.

Various and varied roles taken on as the company expanded.