Technical planning and management of retail operations.* Implemented a technology platform for a retail start-up, including point of sale system, networking, e-commerce web sites, analytics and inventory management.

Analyzed and recommended application architecure improvements. Planned an Oracle ESB and orchestration components for message reliability.

• Directed a team to model, design, develop and operate a customer data store for identity authentication and entitlement.* Program Champion for XFINITY TV/Internet/Phone features. Recognized with a Comcast Circle of Success award.• Led effort to implement privacy regulations for voice services.• Implemented programs to monitor and improve data quality.

• Led engineering team (strategy, architecture, analysis, requirements, negotiation, development, test cases, operation) for web and message based self-servicing tools for provisioning, ticketing and network management using agile development and SOA principles.• Delivered a corporate data warehouse reporting service delivery operational performance.• Financial and resource management for a two thousand person software development organization.• Program managed system… Show more • Led engineering team (strategy, architecture, analysis, requirements, negotiation, development, test cases, operation) for web and message based self-servicing tools for provisioning, ticketing and network management using agile development and SOA principles.• Delivered a corporate data warehouse reporting service delivery operational performance.• Financial and resource management for a two thousand person software development organization.• Program managed system strategy/implementation for global partnerships; served as IT Director for AT&T Communications in London.• Pioneered rule based systems to select access vendors, improve data quality, and accelerate network conversions, saving more than $100M in access charges. Show less