Jeff Cutler, B.S., M.B.A. Email & Phone Number

Account Management, product promotion, sales. Products including SaaS library discovery services, research databases, and ebook collections. K-12 libraries and public libraries. Focus on individual sites, regional sites, consortia, and statewide licensure.

Field and online customer instruction. Usage and product effectiveness. Customer consulting. Video and e-learning production. LibGuide creation. Sales support for pre-sale product promotion. Product management support for development and customer liaison. Focus on library administration tools, research management systems, research databases, and ebooks at site, regional and state levels for schools, public libraries, and universities. • Attained e-learning production completion for all major customer platforms using Camtasia Studio and Storyline 360 as co-lead of global e-learning team.• Improved customer discovery by creating topical public webinar pages, analyzed webinar attendance and focused coursework on high interest areas, onboarded new hires, as co-administrator for global training team Webex system.• Accomplished all contractual training and consulting requests by organizing customized on-site, online, and on-demand training classes and materials for consortia.• Created current LibGuide reference pages including training resources and contributed product expertise to co-workers as a liaison with product management for K-12, health & medical, science & technology, and global dissertations & theses.

Proactive engagement of existing customers for K-12 resources for western United States and western Canada. Field and online training, sales support, and product promotion. Creation of recorded training videos and provision of webinars. Focus on K-12 resource training for statewide contracts and large school district accounts as well as large public library accounts. • Onboarded new training team member. Implemented professional development training program as K-12 national team lead.• Developed and posted first training video instruction, including hosting service and Camtasia Studio software, and led training team in video production.• Designed curriculum focused training and provided regular engagement for all regional large school and statewide accounts.• Led regular posts for training team to the K-12 editorial product information blog.

Ann Arbor, Michigan, United States

Account Management, product promotion, sales, and training. Products including library automation, reference databases, and print resources. K-12 libraries, public libraries, college, and university libraries. Focus on individual sites, regional sites, consortia, and statewide licensure. • Increased territorial sales in three western states annually and increased market share.• Won large school district-wide contracts, such as Clark County Public Schools in Nevada, Alpine School District in Utah, and Boise City School District in Idaho.• Sold two statewide public, academic, and K-12 school library contracts for multiple reference database resources in Nevada and Utah.

Master Of Business Administration (Mba), Business

Bachelor Of Science (Bs), Business Administration And Management, Marketing