- Develop curriculum and deliver training for software and web applications. Provide technical assistance and help desk support.- Evaluate software products and customer needs to create training curricula- Create training products tailored to user roles and software product- Deliver training at the group and individual level- Integrate modern, up-to-date methods of training delivery- Collect training evaluation information and refine training curricula- Protect data privacy and security- Learn multiple software products for simultaneous consultation - Provide customization of software product interfaces and user workflows- Inform development team of design enhancements for optimal user experience- Provide testing and feedback to development team for supported products- Provide technical support and user support for software products- Maintain project documentation- Work with development team to produce effective solutions to technological problems- Provide technical assistance that dovetails with grant goals- Learn, understand, and integrate grant-specific policy into training and technical assistance delivery- Provide data privacy and security information through training and technical assistance delivery- Help desk monitoring and response

Contribute to promoting and enhancing campus wide standards that address quality online course design and development, through providing peer feedback on online courses.

The UT Experience

- Design and develop online training for nonprofit funding solutions- Collaborate with SMEs to develop course material- Perform quality checks to ensure that all materials were accurate and effective- Design and implement assessment in learning management system- Develop instructional activities and interactions

- Maintained detailed and confidential records tracking individual student and class cohort academic performance by extracting data from LMS gradebooks; effectively utilize LMS resources for tracking student assignments as needed.- Provided data summaries as requested by Associate Dean and faculty standing committees, as needed (including admissions, academic progression and professional conduct, curricular affairs, etc.)- Established and maintained a flexible, welcoming, confidential environment for face to face meetings with students and/or faculty and develop reference resources that foster enhanced and expanded teaching, learning, and assessment strategies.- Provided personalized academic and professionalism coaching to student pharmacists to build strategies for self-directed, lifelong learning.- Recruited, trained and managed student peer tutors and mentors, and assess effectiveness of tutoring and mentoring interventions for student success.- Demonstrate leadership, creativity, and initiative in fostering faculty buy-in and engagement in innovative pedagogy and assessment.

- Created, promoted and fostered program effectiveness and growth by ensuring ongoing monitoring and continuous program improvement, staff professional development, and expansion of the program through assisting with obtaining grants.- Responsible for program technology including maintaining, ensuring the integrity of data, designing and building modules, and training staff to use ChildPlus database- Assisted Data Manager with strategic and tactical support to the Agency through collecting, analyzing and interpreting data so the Agency can make data driven decisions.- Supervised Information Technology (IT) staff and ensures Agency IT needs are met both effectively and efficiently; responsible for following Agency policies and procedures.- Established and maintained professional working relationships with Agency staff, vendors, Agency funders/donors, tenants, and the business community.- Monitored training and IT budgets and expenditures. - Created, reviewed, and monitored Agency training plans. Identified, developed and provided additional training as determined by surveys, emergent issues, and/or any other appropriate source.- Monitored, scheduled, and facilitated professional development workshops, annual training events, and meetings. - Collaborated with managers and Agency staff to ensure mandatory training was included in annual training plans; maintained tracking system of personels’ credentials, certifications, and educational goals and plans. - Responsible for the compliance with ALL program performance standards, regulations and applicable grant outcomes that relate to Education.

- Worked with faculty members to create learning resources - Used authoring tools (Articulate/Adobe) to create digital learning resources. - Engaged faculty members in envisioning what is possible for their courses. - Designed, developed, & delivered distance learning courses from inception to completion. - Developed course content & curriculum that complied with ADA requirements. - Assessed quality & effectiveness of learning resources. - Worked closely with the Assistant Dean to help oversee, implement, optimize & assess the College’s Student Success Program. - Identified academically “at risk” students & proactively intervene.- Developed learning strategies that enhanced student success, focusing mainly on the academically “at risk” student population- Worked with the college’s student tutors & faculty to optimize student learning. - Assessed the effectiveness of the Student Success Program annually. In collaboration with Department Chairs, develop an efficient & effective exam review process for students.- Co-coordinated & conducted the exam review process for students & faculty. - Demonstrated working knowledge & proficiency in the creation & maintenance of databases & statistical analysis of exams & quizzes within ExamSoft.- Assisted in the development & implementation of ExamSoft training programs for faculty & staff.- Assisted the QEP Director as assigned.- Participated in student recruitment & admissions activities.

- Developed and taught face-to-face and online courses for traditional aged and adult students.- Participated in curriculum/program development and assessment.- Adapted course material to provide optimum learning experience for both traditional/non- traditional students.- Maintained a well-organized, accurate grade book and provided prompt reporting of student data as needed.- Built and maintained knowledge of all Tusculum policies, procedures, and resources.- Actively attended and participated in both division and faculty meetings.- Served as co-advisor for Tusculum Education Club.

- Prepared correspondence, documents, and reports for RCAM Director and staff.- Performed general administrative duties such as word processing, filing, and answering phones.- Developed and maintained the RCAM master schedule for courses, meetings, workshops, and training sessions.- Monitored inventory of necessary office supplies to support RCAM activities.- Handled timesheet records and data for instructors and other staff as needed.- Maintained performance measures and files pertaining to RCAM activities and training.- Maintained student information as required by administrative procedures.- Provided superior service to RCAM students, visitors, and guests.- Served as the Social Media Strategist for RCAM.

During my practicum experience, I worked with Articulate Storyline 2 to develop structured on-the-job training development. Essentially, training for the trainers!

- Utilized active learning methods and a variety of instructional strategies designed to assist learners in meeting course objectives.- Provided students, as well as coworkers, with timely and effective feedback as needed.- Adapted course material to provide optimum learning experience for both traditional and non- traditional students.- Built and maintained knowledge of all NeSCC policies, procedures, and resources as well as developments and practices in Reading and Writing.- Maintained a well-organized, accurate grade book and provided prompt reporting of student data as needed.- Utilized multiple software programs to create and maintain course material and information.Self-starter capable of working without direct supervision while providing consistent and quality work.- Actively attended and participated in Professional Development workshops, seminars, and professional conferences including TYCAT and CCCCs.

Taught computer literacy courses and adult education skill building courses on an as-needed basis.