Jean Doyle Email & Phone Number

The Friendly Gift Shop:* Communicated effectively with hospital visitors regarding and proceedures, as necessary.* Routinely noted when inventory on the sales floor was becoming low. Replenished stock from small on-site warehouse and informed buyer when warehouse stock became depleted.* Provided sales assistance to customers.

Seasonal Sales Representative;Greeted and assisted customers with finding clothing items.Acted as advisor to style, color and size.Kept all items presemtable and floor ready.

* Used Medi-Tech software to perform insurance verifications for clients.* Assisted with collections process and posted cash collections when employees were on leave.*Worked with Medicare/Medicaid biller.

* Resolved wide range of customer issues applying diplomacy and assertiveness.* Helped customers place orders on-line and by telephone.

* Member of two-person team focused on the company order system.* Created tools, including reports on interactive screens, to allow Order Department supervisors to monitor employee productivity within all aspects of the order system.* Enabled the supervisors to realign employees into areas where they excelled and aided supervisors in conducting employee reviews.* Developed and maintained software code in the 4 GL LANSA and Visual LANSA environments for any system and programming enhancements as needed to enhance marketing and order system.* Provided internal technical descriptions according to business requirements for specific program functions and test plans used for testing and auditing purposes (Sarbanes-Oxley Act 2002).* Coded Sales Module program interfaces for daily updates into COGNOS software package cube.

* Developed code to help employees retrieve documents stored on microfilm and virtual disk.* Provided support for programming and system enhancements for all current and new applications.* Redesigned customer statements for ease of understanding, which resulted in a lower Accounts Receivable balance.* Maintained and provided client support for microfim imaging software.* Coded and supported client miscellaneous cash applications.* Offered daily telephone support for clients and their customers to help troubleshoot and solve problems.* Provide education and training for all services provided.

* Planned and implemented relocation of local distribution center to external location.* Managed and maintained stock distribution between warehouses according to purchasing and inventory needs.* Led project to create new bidding system (pre-orders) for customers and employees, which gave customers the ability to see the price of items they wished to purchase before committing to an order and convert the bid to an order if they wished.* Implemented and maintained several software packages including E3 (for inventory and purchasing) and MSM (for marketing and sales management).* Assisted in the following projects: Retail POS software installation, Conversion from IBM System/38 to AS/400, Lawson software package suppport.* Created interface programs from E3 inventorying and management software to home-grown purchasing files to create purchase orders and forward purchase orders to FastFax/Plus for overnight transmission to vendors

Master Certificate, Medical Billing And Coding

CPR/AED certification, exp. 07/11/2011

Associate Of Science Degree, Computer Science

Bachelor Of Arts Degree, Political Science