IT and Operations Leader Improve Service Levels | Control Spending | Decrease Incident Outage | Optimize PerformanceAnalytical senior management leader and collaborative problem solver skilled at directing strategic initiatives and cross-functional teams while establishing sustainable and cost-effective operations. Leverage past consulting skills and methodologies to quickly assess needs, develop short and long-term plans, and deliver measurable results. Utilize process improvement, financial modeling, change management, and project management strengths to operate IT as a business. Identify root cause of issues and translate complex processes into clear, understandable, and actionable steps.• Problem Solving and Critical Thinking • Analytics and Data Driven Decisioning • Portfolio and Account Management • Contract and Vendor Management • Strategic Planning• Budgeting and Financial Planning• Program and Project Management • Business Process Reengineering • Customer Relationship Management • Business Case Development and Presentation