Coordinated daily deployment of new phones across all AER provincial offices. Selected Contributions:• Directly collaborated with the Voice Program leadership team, which includes daily updates and weekly progress reports. Escalated technical issues immediately to the Voice Program leadership team.• Log, monitor and handle project issues, analyze & recommend viable alternatives.• Engage resources as required by the plan for the successful deployment of the project.• Ensure proper documentation is completed & stored where accessible. Documentation includes Statement of Work, plan, schedule, scope changes log, issues log, risk assessment

Transitioned over 3000 mobile devices from SAP AFARIA to Microsoft Intune MDMSelected Contributions:• Interacted with customers hands on and face to face in a Café environment to support transition of mobile devices to new Mobile Device Management system as well as Skype for Business and phone calls• Identified, logged and resolved all problems through Remedy and Service Now

As Communication & Collaboration Coordinator to the Husky Energy, I actively provided Video Conferencing and meeting room support, including offsite Town Halls and special events for the Executive level employees. I cooperated with SMEs and Communications to grow usable, realistic data for training on Skype for Business, developing existing templates in accordance with the requirement. I comprised several searchable documentation by comprising device and network information (LTE, HSPA, IOT, & WIFI), troubleshooting, and procedures, which aided greater end-user service. I led and examined Tier 1, 2 and 3 technical support for all mobile devices, telecom carrier matters and Audio Visual using Remedy and Service Now ticketing systems.A few key achievements in this tenure include:✪ Spearheaded a team, which accountable for day-to-day operational management of 6500 mobile devices across Canada and in some International offices – phones, Mobile Hotspots, and modems.✪ Successfully managed migration project of over 4000 lines between two major carriers, as well as device life cycle for Mobility and Collaboration hardware.✪ Supervised and overseen over 200 meeting rooms, including preparation maintenance and confirming equipment functionality for LYNC and Polycom equipment.✪ Designed, streamlined and executed a computerized ticketing system for end-users that allowed for better visibility into costs, inventory and general problems.

• Liaised with account managers to ensure that attention to any concerns became resolved through escalation as required.• Conducted and directed regular Rate Plan Optimization to adapt with rising client needs and industry changes /innovations. Synchronized and expedited the procurement of wireless devices to commercial clients.

• Established and retained strong working relationship with client contacts by sustaining smooth end-to-end operations and keeping debt collection up to date.• Predominantly acted as a B2B Account Manager for British Columbia and the Territories.