Jaime Garner Email and Phone Number

• Strategic planning and implementation project management in the Strategic Partnership division of Verizon Wireless; project focus was on quality improvement and cost saving initiatives with vendor operations that support Verizon Wireless overflow of customer care calls.

Oversaw call center employees to ensure customer satisfaction goals were consistently met.Mastery of customer service management systems and databases.Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.Provided incentive to increase productivity by offering employees awards for best customer service.Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Supporting, developing, analyzing, and managing multiple customer accounts and requests.• Documenting all findings and critical actions performed on individual customer requests to provide qualityat the highest level for support.• Working outside the job scope to ensure all personal and team goals are met.• Present critical findings, forecasts, and analysis to upper management; detailing all milestones, issues, andimpacts toward company projected product goals.