Creating a great experience for our customers with Microsoft Cloud Services is my passion!As a Trusted Advisor, I take the time to understand your business and provide relevant information to help technical/non-technical leaders move forward in their cloud strategies with Microsoft. As a Cloud Solutions Provider (CSP), we leverage automation to deploy, support and administer our customer environments through extensive use of PowerShell and our 360 Customer Portal built on Azure Services. Key technologies used to accomplish automation include PowerShell, Partner Center REST API, MS Graph, Dynamics 365 Business Central, and Power Platform. As a direct result of continuous alignment of operational requirements through automation, we have realized double digit growth while improving customer experience, and significantly reducing deployment and support efforts. A few of our core competencies include:- MS Cloud strategies - Security centralized on Azure AD including Zero-Trust, Privileged Identity Management, Identity Protection, and device management through Endpoint Manager- Managed Detection and Remediation w/ 24x7 SOC services- Azure services architecture including WVD, ExpressRoute, Managed Identities, IaaS, PaaS and secure communication between services- Azure Cost Management and advisory services- Microsoft 365- Dynamics Business Central, Dynamics NAV and Dynamics GP- Helping SaaS organizations reduce costs, meet compliance needs, and build scalable solutions built on Azure platform services

• Understand business needs, architect solutions, propose and deliver technology projects on time and on budget• Document implementation methodologies and best-practices to ensure consistency with delivery and support• Project management for small to mid-size engagements• Oversight of helpdesk for ongoing support and problem resolution• Technical training, skills development and coaching• Prepare and deliver product/technology presentations• Vendor selection and partnership management to enhance our services portfolio• Corporate strategic planning, forecasting and execution

* Outside consulting for various industries in the SMB market* Technical lead for Microsoft and Cisco products* Project planning and implementation* Best practices development and training to standardize deployment methodology* Opportunity identification

Supported a wide range of IT infrastructure related tasks for companies in the SMB market. Deployed new servers, firewalls, VPN’s and disaster recovery solutions to a large number of small to mid-market organizations.