I've spent most of my professional life constantly learning new things, adapting and changing my approach as needed. Working with a global customer portfolio and helping them solve their both their common challenges as well as unique or specific issues has proven that showing care and the ability to listen are two of the most important skills in a customer-facing role. Providing solutions becomes much easier when you show care and listen. This realisation has been a combined effort of spending a year in an outbound SDR role, 2 years in Customer Support, and now over 5 years of experience as a Customer Success Manager or CSM.Skilled in international business communications, presenting things (mostly over Zoom, but not averse to in-person presentations), Customer Relationship Management, Project Management, Sales conversations. I believe in looking at things from the big picture perspective and learning about how other parts of a company, industry or team work. I've demonstrated ability to hit quotas, generate referrals and expansions from an existing customer portfolio, training customers on how to involve Infogram in their workflows, as well as being a partner for internal teams to not only ensure the best customer experience, but also help translate their needs into feedback and eventually features. I find comfort in helping others - whether that's teammates, colleagues or customers.
Listed skills include Social Media, Public Speaking, Social Networking, Business Development, and 10 others.
