Jo-Ann Mendles, Nacd.Dc Email & Phone Number

United States

Philadelphia, Pennsylvania, United States

A diversified holding company comprised of operating businesses, private equity portfolio, and public investment assets. Operating companies encompass the energy, retail, leisure and distribution industries. Private equity direct investments include real estate, banking, technology and healthcare industries.

Greater New York City Area

Corporate Officer and Member of Global Executive Leadership GroupRecruited to set and champion new IT organizational capabilities during a critical turning point for the business, I advanced variable, demand-driven IT capabilities among a staff of 13,000+ employees and consultants.Played a key role in transforming global tech organization and positioning it to exceed ambitious corporate goals, I guided the division to become a valuable strategic partner while optimizing the $2+ billion global resource portfolio. While seamlessly integrating siloed IT functions and instituting cross-enterprise governance/communication plans, I leveraged advanced commercial acumen to evolve capabilities toward market agility and profitability.

Oakland, California

Recruited to steer this $2 billion Board of Directors’ sponsored investment, I built and upgraded the technology infrastructure enterprise-wide, improving business efficiencies across 7 distinct regional operating units and 6 regional physician firms. I formed coalitions, demonstrated strategic influence, and harmonized stakeholders with conflicting/competing interests across regions, medical groups, and corporate offices. While developing high-impact IT architectures and workforce strategies, I ensured IT resiliency, established disaster recovery framework for enterprise risk management (ERM), maintained full regulatory compliance, and strengthened relationships with service providers.

Palo Alto, California

Founded the company to drive remarkable transitions for public/private sector clients spanning a wide array of industries. While leading strategic growth initiatives, market expansions, pre-/post-M&A operations, I held interim senior executive positions, and ensured the success of client start-ups, turnarounds, restructures, and globalization efforts.

Architected and initiated global delivery model for core service lines across the network of independent PwC LLPs worldwide.

Onboarded to turn around a company that was operating at a financial loss, failing to acquire new customers, and declining in technological advantages, I was charged with strategizing a new direction and running day-to-day operations to maximize shareholder value. I maintained full regulatory compliance in all countries of operation. I ultimately recommended the dissolution of the company.

I helped diverse client and community organizations maximize fiscal and operational performance. Adhering to AT&T’s non-compete agreement, I engaged in diverse consulting projects and non-profit fundraising programs.

Greatly improving sales, marketing, partnerships, and service delivery of this $2+ billion business retail division, I identified pain points and investment priorities through in-depth customer engagements, filling client/market needs. I strengthened global sales/delivery teams and formed solid coalitions, leveraging multilingual communication skills. I also coached and developed future AT&T executives.DELIVERED RESULTS:► Transforming AT&T Managed Services from a small specialty business into a core AT&T business model. Changing AT&T’s operational paradigm, prompting successive XaaS offerings, which are still popular today.► Achieving 120% of $400 million sales quota by effectively promoting cloud, managed, and professional services. Upgrading skillsets of the salesforce and re-strategizing compensation plans to ensure success.► Realizing positive renewal/retention rates and profit margins for Managed Services, repositioning it as a key business.

I served as a founding member of the top management team, pushing outsourcing business to grow from $0 to $10+ billion in global multi-year contracts. While doing so, I built and managed global centers of excellence (COEs) to yield bottom-line improvements of 10%-50% in multimillion-dollar client engagements. I successfully integrated $500 million acquisition with operations in 49 countries.

Mba, International Business

Fellow

Bachelor Of Arts (Ba), French