Jorge Merida Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

• Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines.• Prioritizes member needs and offers alternatives to members when appropriate.• Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.•Uses tact and diplomacy in handling difficult interactions with members.•Composes messages for… Show more • Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and them makes appointment utilizing appropriate guidelines.• Prioritizes member needs and offers alternatives to members when appropriate.• Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.•Uses tact and diplomacy in handling difficult interactions with members.•Composes messages for physician/providers, Registered Nurses or other medical staff based on member requests.• Responds in a courteous and professional manner to general questions, using on-line databases to provide information to any member or other personnel calling the center.• Identifies ways to improve quality of service to members and recommends steps used to accomplish these changes.• Must perform all of the above duties while meeting established standard of performance for quality and productivity.• Performs clerical duties which may include assigning new members a primary care physician, processing self-referral requests, calling patients and booking appointment for specialty appointments, calling members to cancel and reschedule appointments.• Determine type of appointment needed, determine appointment availability and schedule appointments.• Prioritize member's need and offer alternatives to member when appropriate.• Determine if calls are urgent or emergent and refer to RNs as appropriate following established guidelines.•Compose messages to providers or other medical staff based on member requests.•Utilize databases to give information to members and other callers as requested.•Refer members to the eligibility department as appropriate.•Notify members of appointment/scheduling changes by telephone as directed.•Schedule, reschedule and/or verify appointments.•Initiate change of physician requests.•Initiate change forms for corrected medical record numbers.•Perform data retrieval of computerized data. Show less

Santa Ana, California, United States

• Provide general administrative and clerical support including mailing, scanning, faxing, copying, emailing customers copy of account documents as necessary (copy of loan contract, payment history, billing statements, payoff quotes, and other internal requests.)• Open, sort, and distribute incoming for correspondence servicing, impounds, lien sales, repo depts.• Accurately document accounts with any pertinent information and/or updates.• Prepare and submit payment deferment and due… Show more • Provide general administrative and clerical support including mailing, scanning, faxing, copying, emailing customers copy of account documents as necessary (copy of loan contract, payment history, billing statements, payoff quotes, and other internal requests.)• Open, sort, and distribute incoming for correspondence servicing, impounds, lien sales, repo depts.• Accurately document accounts with any pertinent information and/or updates.• Prepare and submit payment deferment and due date change, auto draft (ACH) correspondence• Initiate repossession efforts on designated accounts.• Communicate with repossession agents to provide new information and obtain updates on assignments.• Responsible for following up on the impound notifications.• Prepare and submit the impound documents for invoicing.• Drafted, sent lien sale opposition letters, inspection demand letters for lien sales dept.• Prepared loan extension forms, due date change forms, 3rd party authorization forms, and others via Docusign / Pandadoc esignature platforms. • Other duties as assigned. Show less

Hollywood, California

•Researching and reporting on external opportunities •Understanding current and potential customers •Managing the customer journey (customer relationship management)•Developing the marketing strategy and plan•Management of the marketing mix•Managing agencies•Measuring success •Managing budgets•Ensuring timely delivery•Writing copy•Approving images•Developing guidelines•Making customer focused decisions

• Team Building• ASPECT Auto Dialer Management• ASPECT Unified Command and Control Administrator• ASPECT Unified Desktop• ASPECT List Management• ASPECT Unified IP• Inbound/Outbound/ Manual Call Routing• Data Entry, data analysis on all Call/Agent/System data results, and prepare presentations for management.• Perform audit on data and resolve business related issues for customer base.• Advance Aspect Database knowledge for reporting purposes• Coordinate… Show more • Team Building• ASPECT Auto Dialer Management• ASPECT Unified Command and Control Administrator• ASPECT Unified Desktop• ASPECT List Management• ASPECT Unified IP• Inbound/Outbound/ Manual Call Routing• Data Entry, data analysis on all Call/Agent/System data results, and prepare presentations for management.• Perform audit on data and resolve business related issues for customer base.• Advance Aspect Database knowledge for reporting purposes• Coordinate with engineering and product management team and ensure accuracy on all deliverables and prepare summaries.• Perform data analysis and facilitate in delivery to all end users.• Supervise all client issues and coordinate with managers and supervisors and facilitate in deliverables.• Monitor and organize all client invoices and perform all timely assessment for all payment issues. Show less

Data Science & Analytics Bootcamp, Business/Office Automation/Technology/Data Entry

Associate'S Degree, Business Administration And Management, General