As the CEO and General Manager of the Peñasco Valley Telephone Cooperative, Inc. (PVT), Jim brings 30+ years of telecommunications and business experience to the team and communities that PVT proudly serve. He began his career as a technician and has been promoted over time as his knowledge, experience and leadership skills became more effective in executive positions. He says that starting his career in the field is one of the most important aspects of his success.Responsible for overseeing all facets of the organization, Jim drives the mission, operations, and engagement with the board of directors and the community. His mission as CEO is to provide the best service and leadership possible. Jim believes that PVT’s role as a telecommunications provider is critically important to the safety and well-being of everyone they serve and his responsibility as CEO is to ensure that all the customers, employees, board of directors, and community receive the best service possible.

The New Mexico Exchange Carrier Group is comprised of ten telephone companies providing voice and internet service to customers in rural areas of New Mexico. The group was formed to improve communications within the industry as well as with legislators and the regulatory commission. Our main objective is to help small telephone companies in New Mexico provide excellent telecommunications services at affordable rates. This task is a challenge difficult to achieve considering the vast rural areas that make up our serving areas but easily accomplished due to the commitment the small companies have made in serving their customers.

NM Fiber Network, LLC is owned by 11 New Mexico local exchange telephone companies that provide communication services in the communities they serve.Member organizations bring about 700 employees collectively and average 60 years of experience, uniquely positioning them to operate and maintain a statewide middle-mile network. NM Fiber Network will concentrate on offering high-speed fiber-optic backbone capabilities to owners and other telecommunications providers and direct business customers such as hospitals, schools, and government agencies.

Orchestrate a complex organization and its subsidiaries: Gila River Telecommunications, Inc., Gila Local Exchange Carrier, Native Technology Solutions, Gila River Broadcasting, Gila River Asset Management, and Digital Connect Initiative.Recruiting, developing, and managing executive leadership across six companies to achieve strategic growth initiatives. Drive top-tier results across administrative duties and day-to-day business and affairs, ensuring the best possible use of multiple budgets while quickly addressing emerging issues.Designated as the principal spokesperson for the Company and represent the Company across key initiatives and stakeholders, leading to valuable relationships. Boost annual revenue via comprehensive business plans and the effective alignment of 100+ employees, utilizing intensive market research and expert business operations knowledge.Added an Outside Plant Construction Division to Native Technology Solutions, Inc. that addressed long-standing issues and supported a reduction in year-over-year costs.Transitioned a VoIP Hosted PBX Telecommunications Company into a Fiber Optic Networking Company under a heavy workload.Increased non-regulated revenue by over 10% each year, outpacing growth goals.Improved company efficiencies by updating operational and business support systems.Implementation of training and education processes for workplace development and talent recruitment.Created Cybersecurity department for day-to-day operations and customer support.Improved fiber to the home construction and conversion process by reducing the timeline from 8 to 5 years to complete. Established a workplace culture of trust and camaraderie through employee focus on personal and professional development.Created training, education, and community outreach programs.

Constructed specialized business strategies to increase revenue and reduce COGS, all while negotiating contracts, building specialized marketing campaigns, offering integral contributions in local economic development programs to increase ROI.Prepared detailed, actionable reports and addressed the board of directors to provide updates and forecasts, and became an integral part of multiple steering committees.Fostered a collaborative and positive company image within the community through high-visibility events and community involvement, establishing new channels to convey information amongst stakeholders.

Successfully manage all Inside/Outside Plant Engineers and Field Technicians including direct supervision of workload, quality of work, budgets, problem resolution, permitting and status reporting.Selected to develop 1, 3 and 5 year goals as well as a strategic plan and have consistently exceeded all expectations.Prepare and present timely, accurate reports which have improved numerous aspects of company operations including inventory management and fiscal forecasting.Improved methods to facilitate regular meetings as well review employee performance and design training programs, significantly increasing employee performance and satisfaction.Manage day to day projects and tasks, consistently developing procedures that improve productivity.Expertly prepared quotes for new contract business; developed proforma profit/loss and expense budgets.Utilized broad scope of industry experience to ensure superior customer satisfaction at all times.Participate in aggressive sales contacts while managing in-house staff. Successfully manage all aspects of facility construction including plans and contractors while under strict deadlines and heavy workload.Improved methods to manage Installation and Maintenance departments including enterprise/carrier equipment installation and testing as well as routine maintenance of central office electronic equipment and environmental support systems.

Strategically steered all purchasing, shipping/receiving, estimating, contract administration, and customer service efforts.Controlled inventory turns and levels to guarantee seamless operations processes at all times.Optimized revenue by developing cost-reduction activities via efficient supplier development and resourcing.Ensured on-time shipments to meet individual client demands.Streamlined procedures to manage Shipping, Receiving and Inventory, increasing the efficiency for logistics of all company assets.

Successfully developed and implemented plan for advancing and growing the Network Surveillance Center from a small department to a large 24/7 center.Selected to manage Network Operations Center, ensuring all policies and procedures were strictly adhered to when monitoring network, responding to troubles, and performing network maintenance.Improved customer satisfaction through superior communication and streamlined repair process.

Prepared clear, accurate reports for independent telephone company, ensuring full compliance with State and Federal agency requirements and adhering to tight deadlines.Prepared and presented superior monthly board and bi-weekly manager reports which received consistently outstanding reviews by executive management.Successfully manage day to day projects and tasks for 13 employees in order to ensuring the highest possible degree of workplace efficiency.Recognized for outstanding proficiency with all USAC and RUS regulations.Selected to oversee special access (circuits) review, installation, and test and turn-up management.Successfully developed and implemented all aspects of operations including the engineering department, employee evaluation criteria, job descriptions, employee proficiency metrics, inventory controls, subject matter experts, mentoring program, special access circuit installation, contractor qualifications, project management procedures, safety programs, and •Continuous Property Report (CPR) tracking.Ensured that operations ran smoothly and met all company policies. Protected the assets of the company to ensure continuous growth and flawless execution. Created monthly budgeting, as well as the AOP resulting in a savings of over 20%.Complete P&L responsibility for all operations.Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work.Provided the necessary resources to all company leaders which ensured a safe, productive and efficient working environment. Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.

Managed a hugely successfully telecommunications consulting, engineering and installation business for 15 years, providing outstanding services to the Idaho National Laboratory and independent telephone companies in Idaho, Wyoming and Nevada.Responsible for continuously improving planning and cutover of 40+ analog to digital conversions throughout the Northwest. Responsible for engineering, installation and maintenance responsibilities of all aspects of central office equipment including D/C power plant, batteries and industry-leading carrier equipment such as Fujitsu, Calix, Telstrat, Cognitronics, Movaz, Nortel, Taqua, Coppercom, ADC, Tellabs, AFC, DPS, Cisco and HP.