• Partnered with internal and external teams to manage migration of course content to new Learner and Partner platforms• Provided technical support in all stages of development• Communicated bugs and product improvement requests to product teams• Troubleshooted, triaged and resolved migration and course issues

via VacoAccount Manager (Sept 2014 - March 2015)• Provide partner support to all US Merchants• Identify and (re)activate inactive Merchants and warm leads• Partner with Product team to monitor external and internal tools; report bugs to resolve back-end issues; submit feature requests for product improvementProject Lead (Apr 2014 - Sept 2014)• Scaled and standardized workflow; led training for support Ops teams• Kick-started APAC region’s operations: provided operational and performance measurement framework; executed on-site training and follow-up QA; resolved Policy and case escalations• Created standardized communications materials• Coordinated with translation and international teams to update and localize Help Center during i18nProduct Specialist (Oct 2013 - Apr 2014)• Provided promotion optimization recommendations to partner Merchants • Addressed product related inquiries and resolved back end issues• Coordinated and executed inactive Merchant outreach generating a 25% reactivation rate• Handled onboarding new merchants resulting in a 281% increase in promotion submissions

Accounts: Wells Fargo, AARPProject Management, Supervision and Coordination.• Managed ad production for Wells Fargo and AARP accounts: develop timelines, creative briefs and estimates; provide daily client support; coordinate with external vendors • Supported account leads in executing marketing/communication plans and strategies for client campaigns; proofread and approve of in-language advertising and production materials• Supervised production of Wells Fargo's first ever Diwali campaign from concept development to finish (including follow through with trafficking) by working closely with in house and external teams and vendors • Conducted quarterly competitive market research • Performed on-going maintenance of digital archive

• Created, hosted, and wrote the script for station's entertainment program• Researched media trends and wrote copy for the station’s revamped media kit• In- house designer for posters, print ads, newsletters, business cards, and site banners to promote the station's new brand image

• Assisted Sales team with local business outreach• Maintained and monitored database with records of current and past company relations to track advertising trends• Initiated expansion campaign, targeting untapped younger demographic by revamping social media and programming content

• Monitored Analytics for clients' websites and assessed high traffic generating keywords and sources• Recommended buzz topics for new articles using Google Trends and Insights• Managed viral marketing through various social media platforms and maximized clicks by utilizing relevant trending keywordsEditorial Samples: http://www.sdentertainer.com/author/jyoo/