Jim Gonzales work email
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Jim Gonzales personal email
I like to run, make videos, and help people level up their content game.Want to partner? Send me a DM.
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Senior Customer Success Manager/ Account ManagerLawvu Oct 2022 - Apr 2024Tauranga, Bay Of Plenty, NzThe legal workspace for in-house legal teams.Key Accomplishments:📬 Drove 97% customer retention with a book of business about 45 accounts (Mid-Market-Enterprise/Strategic)📬 Secured two multi-year deals worth $500k+ in ARR📬 Led AI feature launch, boosting demo bookings by 83% through cross-team collaboration📬 Increased customer interaction rates by 28% with advanced engagement techniques📬 Received 2024 Sales Award for most transitions to premium plans and multi-year deals -
Customer Success ManagerEvisort Feb 2021 - Feb 2022San Francisco, California, UsThe next generation of AI-powered contract intelligence. Joined pre-Workday acquisition.Key Accomplishments: ⚖️ Maintained 98% customer retention with a book business of 40 accounts (Mid-market & Enterprise)⚖️ Achieved the most positive customer reviews and testimonials on G2⚖️ Created the QBR template which was leveraged by 3 CSMs⚖️ Developed automation for customer outreach for all new and existing customers. ⚖️ Exceeded quota every quarter in both retention and growth of customers. -
Customer Success ManagerSoftbank Robotics America Mar 2020 - Dec 2020San Francisco, California, UsTransforming work through automation and robotics solutions that deliver trusted results and valued experiences.Key Accomplishments: 🤖 Book of business= Maintained 93% retention 🤖 Built customer success playbook (including QBR template) to bring alignment to all 7 CSMs.🤖 Streamlined customer success employee remote onboarding for three new members.🤖 Managed highest usage client for three quarters in a row -
PartnershipsCloudflare, Inc. Apr 2019 - Mar 2020San Francisco, California, UsAt Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet. Joined pre-IPOKey Accomplishments:☁️ Created first partnership playbook to align with teams globally (APAC, EMEA, and LATAM)☁️ Helped built Cloudflare's second iteration of the partner program ☁️ Worked closely with Channel Account Managers to expand our biggest partners (Salesforce, IBM, Rackspace)☁️ Celebrated as a company for our big IPOQuota Attainment: ☁️ 2019: Q2: 132%, Q3: 200%, Q4: 210%☁️ 2020: Q1: 216% -
Business Development RepresentativeCloudflare, Inc. Apr 2018 - Apr 2019San Francisco, California, UsKey Accomplishments:☁️ 2018 Sales Award; "Cloudflare Hat"☁️ "Onboarding Buddy" for 4 BDR members ☁️ Created "BDR Jump Starter" that was integrated into the BDR onboarding ☁️ #1 Quota attainment for two quarters amongst all BDR teams globallyQuota attainment:☁️ 2018: Q2: 356%, Q3: 213%, Q4: 94%☁️ 2019: Q1: 229%
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FounderIhelpconsumers Jun 2016 - Jun 2018Helped people get their money back from corporations and businesses.
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San Diego Community Leader HostAirbnb May 2014 - Apr 2018San Francisco, Ca, UsKey Accomplishments:🏡 Consulted and onboarded 11 Airbnb hosts🏡 Hosted over 100 guests from around the world with a 100% response rate and a 96% approval rating🏡 Met my future wife -
Sales, Success, And SupportStl Stores Inc. Oct 2016 - Nov 2017Sold furniture, billiard tables, and electronic fireplaces online a penny less than all competitors. -
Marketing And Success (Contract)Evergreen (Fka Taphunter) Jun 2017 - Oct 2017San Diego, Ca, UsKey Accomplishments: 🍻 Generated first-ever sales lead through a newsletter🍻 Wrote three customer success stories for the website
Jim Gonzales Skills
Jim Gonzales Education Details
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Uc San DiegoInternational/Global Studies (Anthropology) -
University Of California, San Diego - Rady School Of ManagementEntrepreneurship And Innovation
Frequently Asked Questions about Jim Gonzales
What is Jim Gonzales's role at the current company?
Jim Gonzales's current role is customer success | video storyteller.
What is Jim Gonzales's email address?
Jim Gonzales's email address is ji****@****wvu.com
What schools did Jim Gonzales attend?
Jim Gonzales attended Uc San Diego, University Of California, San Diego - Rady School Of Management.
What skills is Jim Gonzales known for?
Jim Gonzales has skills like Entrepreneurship, Leadership, Public Speaking, Microsoft Word, Microsoft Powerpoint, Interpersonal Skills, Negotiation, Team Leadership, Presentation Skills, Microsoft Excel, Business Development, Food Service Operations.
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