Senior Customer Success Manager/ Account Manager
The legal workspace for in-house legal teams.Key Accomplishments:📬 Drove 97% customer retention with a book of business about 45 accounts (Mid-Market-Enterprise/Strategic)📬 Secured two multi-year deals worth $500k+ in ARR📬 Led AI feature launch, boosting demo bookings by 83% through cross-team collaboration📬 Increased customer interaction rates by 28% with.