Jonathan Gladden Email & Phone Number

Tempe, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona

· Support a direct team of 12 Ring Security Experts in call center environment, up to 60+ during peak scheduled manager-on-duty shifts (currently 33% of work week). Communicate with customers via email and phone calls on a daily basis.· Conduct training sessions for up to 50 personnel for Maracay, Meritage and Lennar Homes.· Complete activation (both.

Prescott, Arizona

· Managed Prescott, Arizona Geek Squad home theater installation market.· Consulted with clients in-home to identify product and services needs to develop budget.· Executed installations in a timely manner with a turn-around time goal of no longer than five business days after purchase.· Provided full support to consumers post-installation, over the phone.

Phoenix, Arizona

· Performed roles of inventory, merchandising, asset protection and media supervisor.· Managed as many as two dozen employees.

Phoenix, Arizona

· Managed entirety of store physical inventory, including annual physical inventory and discrepancy deep dives, with a team of up to one dozen members.

Phoenix, Arizona

· Managed all aspects of store merchandising, ad set, and display functionality, with a team of as many as eight members.

Phoenix, Arizona

· Ensured inventory integrity for the store through various inventory adjustments and data collection tools, along with consistently and accurately completed scheduled stock counts.· Identified and communicated high shrink categories to help control losses.