Jason Granger Email & Phone Number

Melbourne, Florida Area

Largo, Fl

Provide desk side supportPerform desktop movesPerform new hire setup Image machines through KACE systemDeploy newly images machinesPush software installs/uninstalls over network using KACE systemCreate new users in ADUnlock/Reset domain passwords through ADPunch down network cables for newly installed machines

Perform software license transfer requestsPerform Hotswap requestsReach out to Dice rep to have new access createdReach out to RainKing/OneSource reps to have new access createdUpdate records for terminated employeesUpdate records regarding new purchases/renewalsReach out to publisher to obtain EULA and Quotes for renewalsPerform SMS Audits on particular pieces of softwareRegister HP server licenses –Insight Control, RDP, and iLoAssist with escalating expedited items

Phone/Email SupportUnlock domain accounts using Active DirectoryReset password on domain accounts using Active DirectoryTroubleshoot MS Office issues (Word, Excel, Outlook)Create New Windows profilesCreate New Outlook profilesConfigure Cisco IP Communicator softwareConfigure Cisco Click to Call softwarePerform Level 1 installsRemote software: DameWareTroubleshoot RecruitMax issuesConfigure Wireless connectionsTroubleshoot wireless connectionsTroubleshoot Cisco VPN errorsUninstall/Reinstall Cisco VPNProvide Tier 1 Troubleshooting on Blackberry, Windows Mobile, Android devicesProvide On-Call Support once every 2 monthsProvide top notch customer serviceEscalate needed issues in timely manner and to appropriate queues

Phone SupportTelecomUnlock domain accounts using Active DirectoryReset password on domain accounts using Active DirectoryConfigure Lotus Notes and Microsoft Outlook e-mail clientsSync Safeguard encryption password with domain passwordRemote in using URC application to further troubleshootReset mainframe session passwordsMap printers and drivesAdd accounts to domainsReset SecurID tokensWirelessUnlock domain accounts using SMMAX applicationReset password on domain accounts using SMMAX applicationConfigure Microsoft Outlook on Blackberry devicesReset Vision and ACSS billing system passwordsReset SecurID tokens 11th Hour Business

Bachelors, Networking And Communication Management

Certifications, Information Technology

Aa, Liberal Arts