Currently: Responsible for IT Service Management (Run IT), Infrastructure and Customer Services. Main relationship owner with Managed Service Provider IT supplier (onshore). Technology representative on the Incident Management Team (IMT).Previously:Relationship management internally within IT department and between IT and the business. IT representative to the ICF (staff forum) during restructuring consultation period and resultant redundancy and TUPE consultation. Elected as Chair of the Staff reps. Previously:IT Trainer & Technical Author specialising in bespoke software training & documentation, Insurance & Lloyd's Market Insurance software and MS Office.Business & Systems Analyst project work also undertaken, in addition to pure Training.The Company Beekeeper (as seen on tv), now lapsed. Look after the bees people!Specialties: Relationship building and managementInfrastructure management and strategyBespoke TrainingContact Management SystemsDocument Management (eDocs)Workflow (BPM)Microsoft Office - all versionsInsurance-related SoftwareSharePoint EnterpriseAppleData centresInfrastructure strategy and budgetingAzure