Customer Support Specialist
Current- Applies knowledge to ensure website changes are completed on time according to SLA guidelines and standards
- Trains users on using proprietary management software to optimize their webpages
- Provides excellent customer service to assist users with managing, troubleshooting, and updating automotive dealership websites
- Designs and embed videos, banners, backgrounds, and various graphics to websites
- Uses HTML and CSS to create and update custom webpages
- Works with third parties to conduct script and plugin updates