Customer Support Specialist
Current• Applies knowledge to ensure website changes are completed on time according to SLA guidelines and standards• Trains users on using proprietary management software to optimize their webpages• Provides excellent customer service to assist users with managing, troubleshooting, and updating automotive dealership websites• Designs and embed videos, banners, backgrounds, and various graphics to websites• Uses HTML and CSS to create and update custom webpages• Works with third parties to conduct script and plugin updates• Creates project estimations based on resolution milestones and scope of work• Takes actions to improve on time delivery, quality, and customer satisfaction• Analyzes and evaluate case progression with tickets escalated to design and development departments
