Jason Harms Email and Phone Number

25+ years’ experience in IVR and contact center technologiesCustomers: Telecommunications companies, Banks, HealthCare, Credit Card Services, AutomotiveStrong knowledge of:- Contact Center Technologies (Routing, Reporting, Business Rules, etc.)- IVR, VXML, grammars and various speech engine capabilities- Programming languages (Java, C# and many others)- Integration to backend systems such as web services, database Oracle and MS SQL Server, CTI, Reporting and Application serversTechnical skills• Voice application specialist in VXML based IVR platforms such as Genesys GVP, Avaya Voice Portal, Cisco• Expert in Genesys Composer 8 and Genesys Studio 7• Expert in Avaya Aura Orchestration Designer and Alcatel CCIVR• Expert in Cisco Unified Call Studio• Specialist on creation of customer oriented applications• Strong knowledge of grammars and various speech engine (ASR and TTS) as Nuance, RealSpeak, Loquendo and Speechify• Strong knowledge of IVR integration to backend systems such as web services, database Oracle and MS SQL Server, CTI, reporting, Application servers (Tomcat, Websphere, Weblogic, IIS)• Strong knowledge of programming languages (especially Java and C#)