Jon Heller work email
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Driven to understand the "why" to better guide solutions! I suppose all my adult life I have been involved one way or another making things better. Product durability, Customer Experience, Product Quality and Solutions for issues! All my professional life I have been a problem solver on one level or another. The majority of my working life has been in or around Consumer Electronics, from Audio, Video, Computers, Mobile Devices and on. I have spent years on Root Cause Analysis and Closed Loop Corrective Actions (Prevention of additional failures). This extends to UX (User Experience) and Client and Customers Services.I look forward to sharing my experiences with you soon!
Jm Heller Consulting, Llc
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Industry ConsultantJm Heller Consulting, Llc 2000 - PresentHelp companies in the Wireless Industry to improve operations and expand business opportunities.
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Vice President, Client ServicesPartners Of Progress, Inc. Jun 2011 - Oct 2013Partners of Progress, Troy Michigan, is Wireless Support company that specializes in low cost and high quality repair and refurbishment operations. PoP is known in the industry for its consistent performance, collaboration, longevity and stability. We specialize in customizing support activities to best meet client needs, regardless of Carrier or Manufacturer. Partnership and Collaboration are our key objectives.
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Senior Director QualityLg Electronics Mobile Comm Us 2004 - May 2011Responsible for NPI, Product Quality, Post Launch Support and Ongoing Quality Management. Division head for all post market product support. Develop internal metrics and key client communications. Work closely with R&D and Factory Operations to insure ongoing quality testing and metrics were in place. Key role in resolving and communicating solutions.Help to create and enhance quality as a standard of Continuous Improvement (CI).
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PrincipleJm Heller Consulting Apr 1999 - Mar 2004Consultant to the Wireless industry on service, support and product recovery.
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Director, Quality And Technical ServicesSony Wireless 1996 - 1999Responsible for Market Quality and Product Launch support. Managed a groups field engineers, product technical training and after market support services. Oversight on repair services, and ASC support. -
Director - Field EngineeringSony Electronics Inc. 1993 - 1999Initially with Coputer Peripheral company as senior manager for support services, later with Wireless as Director for Service and Field Engineering. Twice won Presidents award for Field Service Groups contribution to product growth and realization. -
Manager Service Operations, Computer PeripheralsSony Electronics Sep 1993 - Nov 1996Manager a central Repair locations supporting the Computer Peripherals Division in San Jose Calif. Responsible for technical operations, customer management and key account management.
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Regional Marketing ManagerRca Service 1978 - 1981District Manager for Marketing Service and Repair Operations. Key Account Manager for retail operations.
Jon Heller Skills
Jon Heller Education Details
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University Of Hartford3.0
Frequently Asked Questions about Jon Heller
What company does Jon Heller work for?
Jon Heller works for Jm Heller Consulting, Llc
What is Jon Heller's role at the current company?
Jon Heller's current role is Electronics Industry Consultant - Project Management Root Cause Analysis - Closed Loop Corrective Actions - QA.
What is Jon Heller's email address?
Jon Heller's email address is jm****@****ail.com
What schools did Jon Heller attend?
Jon Heller attended San Francisco State University, University Of Hartford.
What are some of Jon Heller's interests?
Jon Heller has interest in Children.
What skills is Jon Heller known for?
Jon Heller has skills like Product Management, Organizational Development, Wireless, Telecommunications, Product Development, Quality Management, Customer Service, Reverse Logistics, Customer Support, Key Account Management, Cross Functional Team Leadership, Testing.
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