Joseph Horrigan Email & Phone Number

Mayfield Heights, Ohio, United States

Production Technician II troubleshoots, tests, reconditions, and repairs disk arrays and servers, as well as other miscellaneous related equipment. Provides occasional phone support for Field Engineers and customers including problem diagnosis and resolution on an as needed basis. May also build, test and configure servers, laptops, and storage arrays for sale and for spare parts in support of service contracts. Loads software and configures systems for customer orders. Disassembles tested systems into spare parts. Data center, Dell/ EMC & NetApp experience a plus but not required. Monitoring resources including disk, memory, and CPU through in depth stress testing Develop technical cross-training plans as necessary Re-qualify and refurbish disk arrays across multiple OEMS Re-qualify and refurbish server and associated peripherals Provide technical support as required, to field engineers, sales, and customers via problem identification, troubleshooting, diagnostics and repair strategy. Assists production areas with various product lines (entry level/ midrange storage products, network appliances) Assist the planning and procurement group with parts related queries Recertify individual and defective parts and provide problem determination/ resolution when necessary Disassembly of tested systems into spare parts Tagging and bagging of tested spares

Shaker Heights, Ohio, United States

• Support Levels I, II and III (+ Projects)• Hypervisor and Server maintenance • Active Directory admin creating users, groups, and maintenance• Exchange admin assigning users and groups and troubleshooting mail flow issues• Jira admin created automation, and procedures, for positive helpdesk flow• Documentation for app installs, server issues, and any IT issue that may arise• Building out pc’s• Backup application experience – Commvault. Symantic BE• Responsible for building, patching, service packs and upgrades of Microsoft servers, hardware and various applications• Documentation for service calls, project plans and app/program installs

6262 Solon, Ohio 44139

• Performed Commvault and VMS backups and restores of all systems. • Completed Disaster Recovery exercises onsite, at a secondary data center, and most recently virtually.• Worked with VMware and cloud clients with Snapshots, on upgrades or QA applications, restores, and safe promotions to Production. • Performed database maintenance and administration for SQL Windows and VMS machines.• Part of the team that migrated mailboxes from Exchange to O365.• Within a hybrid Exchange / O365 environment performed troubleshooting after migration, created / recreated conference rooms, managed permissions and groups, added new users, etc.• Utilized PowerShell scripting for Exchange migration and ongoing administration.• Responsible for building, patching, service packs and upgrades of Microsoft servers, hardware and various applications.• Assisted in evaluating programs / applications for efficiency. • Worked with a multitude of vendors.• Experienced with PowerShell, DCL, and .BAT programming. • Acted as Team Lead on many projects from application solutions to vendor selections and cloud backups.• Assisted users with a variety of programs and utilized ticketing system for complete tracking from diagnosis to resolution.• Scheduled / documented maintenance for I.S. building for A/C, UPS, security, and generators.Worked with Redwood - SAP ticketing, help desk, and problem-solving toward our ERP solution. Database maintenance and administration for Windows and VMS machines.Responsible for backups & restores of all systems. Learning about newest methods in virtualization, cloning, and replication.Assist in evaluating programs/apps for efficiency.Disaster Recovery exercises onsite, and at our secondary data center.

Swagelok

Database maintenance and administration for Windows and VMS machines.Responsible for backups & restores of all systems.Defragged VMS databases, and set up maintenance jobs on Windows systems.Assisted in evaluating programs/apps for efficiency.Aided with Disaster Recovery exercises onsite, and offsite (at the IBM facility in NY).

Swagelok

Second shift support for all VMS and Windows servers.Backed up all companies' data national and international.Restored files from these systems as requested.Assisted with DR exercises.Was responsible for building security.

Bs, Natural Resources

Studied all aspects of natural resources and forestry: Geology, Dendrology, Silvaculture, Hydrology, Chemistry, Rangeland Management.

Certification In Microcomputer/Client Server, Programming: Visual C, Java, Visual Basic, Sql

Activities and Societies: Worked with Campus programming groups. Worked as Deskside support in the computer lab, part-time, during my stay.

Education record