Assisted clients with business planning and continuity including annual budgeting, disaster recoveryand vendor auditing.• Lead internal research and development in client offerings including security, desktop, cloud andserver vendors.• Served as escalation point and team lead of help desk.• Managed client network equipment including Cisco-Meraki, Cisco and SonicWALL.• Managed client virtual infrastructure including VMware ESXi, Hyper-V and XenServer.• Performed monthly and annual maintenance in Windows Environments ranging from Server2003 - 2012 R2 and Exchange 2007 - 2013.• Conducted quarterly business reviews with clients to discuss environment health and futureneeds

Managed help desk of 5 technicians, assisted in day to day troubleshooting and escalation of clientissues.• Tracked repeat issues to determine and solve root causes.• Repaired software and hardware on Windows and Mac desktops and laptops.• Trained new employees of company policies, procedures and best practices.• Managed projects including service provider and server transitions, client on-boarding and off-boarding.• Conducted weekly staff meeting including weekly training, company policies updates and current/completed projects.• Managed quoting, purchasing and inventory of hardware and software.