Mike Garner Email & Phone Number

Texas, United States

London, GB

• Experienced leader and enterprise architect for EY’s Process AI and Automation practice. Maintains an in-depth technical capability in leading RPA and Intelligent Automation (IA) tools
• Lead Automation Anywhere architect. Provides oversight to a team of architects, developers, and analysts, ensuring that the practice has appropriate resources and training to deliver at a high standard of quality
• Advises clients and engagement teams on IA technology solution design at platform and architectural levels. Works with leading IA platforms, such as AA, UiPath, Blue Prism, and Appian
• Leads and facilitates functional workshops, working with clients to identify and prioritize processes suitable to build a prioritized automation backlog and automation road map
• Works with clients to establish or enhance their governance and policies for their enterprise intelligent automation programs
• Leads multiple teams of developers and analysts as they assist clients through all stages of their Intelligent Automation journey, from ideation and intake through configuration and operational support

London, GB

Stamford, Connecticut, US

• Led development teams throughout the entire software delivery lifecycle, ensuring implementation teams construct and maintain efficient, reusable, and reliable code with robotic process automation software and tools.
• Reviewed and finalized deliverables such as requirements specifications, solution design documents, operating instructions, process, technical, project, or other documentation
• Mentored junior staff, performing code review of automations and provides constructive feedback to ensure quality of code
• Facilitated automation opportunity identification and assessment with clients. Led and participated in various interviews, meetings, or workshops to define and design automation solutions

San Jose, CA, US

- Architected robotic solutions utilizing Automation Anywhere best practices and maintained technical responsibility for project delivery both as a sole technical resource and while leading a delivery team- Advised clients on core Automation Anywhere product capability, covering topics such as application integration, technology considerations, deployment.

San Jose, CA, US

Armonk, New York, NY, US

• Subject matter expert, responsible for maintaining deep technical knowledge with IBM’s Pervasive Computing / mobility solutions and IBM Collaboration Solutions software. Works with sales teams as a trusted technical.
• Delivered demos, execution of pilots, proof of concepts and proof of technologies. Resolved any technical questions or concerns with the client or sales teams
• Lead specialist for multiple offerings and responsible for ensuring team education and guidance. Member of a committee of technical leaders, teamed with management to help guide internal procedures and policies.
• Responsible for working with the performance lab and product management to define sizing procedures and best practices. Trained the sizing team in this process and continued as the focal point for sizing offerings
• Managed technical responses to RFI / RFPs. Led a team of authors across different software brands, as well as contributing content to the proposal response. Quarterly revenue reports based on these opportunities.
• Authored internal technical documents, including detailed software solution proposals, technical FAQs and QA pairs, quarterly software support bulletins, and other intellectual capital

Armonk, New York, NY, US

Provided presales technical support for IBM Network Station and NetVista thin clients. Responsible for owning the technical relationship with the client throughout the sales cycle, as well as being an escalation point to resolve issues with these products for any client within the North American region.

Armonk, New York, NY, US

Provided technical support for clients, business partners, and IBM technical specialists. Resolved technical issues regarding the installation, configuration, and administration of OS/2 LAN Server / Warp Server, including TCP/IP for OS/2.

Armonk, New York, NY, US

Led a team of specialists providing deskside support for OS/2 and Windows NT workstations and servers.

Bachelor’S Degree

Computer Science