•Primary ownership for increasing awareness and driving revenue growth for the Webex Suite and Webex Calling with 75 partners in the Americas and Canada.•Achieved consistent double-digit growth in Cisco calling revenues over a span of seven quarters while surpassing established financial targets; cultivated strong relationships with partners to enhance overall market performance.•Attained record-breaking product bookings of over $2.1 billion during fiscal year 2024; drove alignment between Cisco Collaboration Business Unit and partner sales teams to maximize revenue opportunities throughout North America and Canada.•Led the development of sales acceleration content for regional rallies focused on AI strategy with Webex, Cisco devices, and customer experience; distributed materials in 11 cities, engaging over 280 partner employees, which fostered discussions about 560 customers.•Developed and facilitated 9 virtual partner engagement events titled the Voice of the Account Manager series within a 15-month period. Enhanced collaboration among partners through strategic topic selection, such as Cisco AI and Webex, and expert speaker arrangements. The average registration was 600 attendees with a satisfaction score of 4.9/5.•Produced high-quality presentation decks utilized in a 9-city, cross-country collaborative Simple Selling Live event with 450 employees. These decks elevated the learning experiences of the participants, as demonstrated by an average satisfaction score of 4.8/5.•Coordinated and facilitated a highly impactful in person two-day technical enablement bootcamp involving major Federal partners, which represented over 50% of Cisco's Federal Collaboration business in terms of revenue.•Published the monthly Collaboration Work and Workspaces Newsletter, synthesizing content from diverse collaboration architectures to address critical insights from the Sales Acceleration team; reached over 5,000 employees at Cisco and partners.

•Dedicated technical liaison of the Cisco Collaboration partner sales engineering organization, fostering strong long-term relationships with partners and engaging in customer opportunities to drive long-term success.•Established the need for solutions on both technical and commercial bases, drove discussions about collaboration technology at distinct organizational levels, and conducted architectural and technology workshops.•Facilitated training sessions and developed presentations to influence decision makers.•Collaborated with partners to determine solution preferences, participate in joint customer calls and partner events, and provide feedback to product management and sales leadership on improvements and new features.•Fostered strong relationships through regular visits to strategic partner locations such as Tulsa, Nashville, Las Vegas, Miami, Columbus, San Jose, San Antonio, Austin, Dallas, NYC, San Diego, Cincinnati, Denver, Atlanta, Irvine and Chicago.•As the collaboration technical subject-matter expert, directed the execution of cross-architecture technical workshops for NTT’s 40 pre-sales solution architects, enhancing understanding of hybrid work solutions, customer experience and Cisco AI applications.•Crafted and executed cross-architecture technical workshops focused on hybrid work solutions, customer experience enhancements, and Cisco AI integration for a team of approximately 10 pre-sales solution architects and the leaders at global partner Computacenter.•Acted as the lead collaboration technical liaison on an account team for approximately 25 key partners, enhancing deployment efficiency of Webex Calling and Contact Center by providing tailored support strategies.

•Served as the primary collaboration technical subject-matter expert for sales account teams, engaging with partners including Lumen and CBTS to drive successful implementation of BroadCloud and Webex Calling solutions.•Championed the project that enabled the go-to-market of Webex Calling for 7 strategic Cisco partners including CBTS and Lumen.•Collaborated with countless partner sales teams and Cisco representatives to deliver tailored demonstrations for Webex Calling.•Coordinated efforts among partner organizations leading the charge on securing significant Webex Calling agreements; achieved closure of four major projects totaling over six thousand combined user seats delivered within tight timelines.•Assigned to sales specialists from the Cloud and Hosted team developing strategy, sell through, go-to-market and revenue growth for approximately 25 partners for Webex Calling and Webex Contact Center.•Created the design documents for the Lumen BroadCloud product Engage and Lumen’s Webex Calling commercial offer.•Led the project to enable Lumen to build an API interface to BroadCloud Rialto via a proprietary order management and provisioning platform.

•Collaborated closely with sales leads on account strategies; extended partner retention by increasing engagement efforts, resulting in achieving over 90% satisfaction scores during key project milestones.•Collaborated with sales and technical leads on partner accounts to devise strategies for revenue growth and increased profitability.•Led the successful transition of former Comcast NGT partners to BroadCloud, ensuring seamless integration that increased partner satisfaction and drove strategic alignment with BroadSoft’s operational standards.•Facilitated regular strategic and tactical meetings with cross-functional teams including engineering, marketing, and professional services; ensured 100% accountability for action items.•Conducted face-to-face meetings as part of the account team to facilitate training sessions, sales/marketing workshops and QBRs, achieving an average engagement score improvement from partners by reaching out routinely on ongoing projects.•Advised cross-functional teams, including TAC and Engineering on a weekly basis for continuous alignment on product issues; developed robust tracking systems resulting in improved ticket closure rates within specified service level agreements.•Championed collaboration between cross-functional teams at Lumen to integrate BroadCloud solutions into existing platforms. Strategically helped build the sales, quoting, ordering, implementation and support process for go-to-market.•Collaborated with product teams at key partners, including Lumen and Hawaiian Telcom, to design and execute comprehensive go-to-market strategies for services utilizing BroadSoft technology.•Spearheaded initiatives that engaged cross-functional teams in launching Bandwidth.com's PSTN services for BroadCloud partners, resulting in accelerated product adoption rates among existing clientele.

Mentored staff of 20 with average tenure of 10 years. Defined performance objectives, conducted employee reviews, oversaw merit and incentive increases. Primary focus on VoIP, honing soft skills, improving business acumen and corporate compliance.• Served customer base 90% of Fortune 500, local, state, federal agencies and multi-national corporations based in EMEA and APAC. • Founded VoIP support infrastructure building pre-sales, order management, service delivery and service assurance teams.• Recognized Subject Matter Expert (SME) in Sales, IT, Development, Marketing. • Expert in design and configuration of hosted call management systems using Broadsoft technology. • Proficient at configuring and maintaining VoIP telephones: Cisco, Polycom and Aastra.• ISO 9000 Prime for team. First group certified for ISO at MCI and certification stands after 10 years. • Maintained and updated ISO processes improving order management efficiency while incurring no additional costs.• Key contributor on 2 Lean Six Sigma projects including a C level Marketing sponsor. 1) Reduced installation interval for VoIP Trunking by 5 days instead of 3 day goal. 2) Condensed targeted interval decrease by additional 3 days with focus on past-due milestones in provisioning space. • Customer inquiries to service assurance dropped 50% after engagement to integrate team with support process, with no additional costs. Collaborated with VoIP Marketing after launch of new hosted VoIP solution Virtual Communications Express (VCE), a turnkey hosted voice, internet and equipment solution targeted to the small/medium business channel.• Formed and led transactional team allowing VoIP to be CALEA (Communications Assistance for Law Enforcement Act) compliant in 2007, avoiding millions of dollars in regulatory penalties. Built team of 15 on short notice with no additional expense. All clients converted to compliant platform and completed 5 weeks ahead of schedule.