Chief Of Staff | Principal
HCM is a public policy and advocacy firm focused on improving education and health outcomes across the nation. Oversees and manages the firm’s finance, human resources, communications, operations, and data and knowledge management teams. • Works cross-functionally with the executive team and 5 direct reports to drive all aspects of the administration of the firm.• Manages account work for two largest postsecondary clients: Bill & Melinda Gates Foundation and Lumina Foundation. o Directed operational improvements at HCM Strategists that accompanied the firm’s strategic plan that actualized a significant revenue increase.o Crafted and implemented the firm’s organizational staffing structure, position descriptions, internal human resources policies, and staff performance planning and assessment system; changed organizational structure from flat to hierarchal. o Developed and implemented the firm’s first employee performance plan and review process linked to the company’s core business functions and tied to incentive pay and promotion; efforts decreased performance issues significantly and due to incentive pay transparency, employee performance has improved. o Oversaw the complete overhaul of the firm’s employee policy manual; increased employee satisfaction through revamping PTO policies for sick and vacation leave, new professional development programs, and remote-working opportunities.o Oversaw the implementation of new financial platform through Oracle NetSuite to centralize all financial operations.• Opened two satellite offices and doubled full-time staff; oversees recruitment and hiring of staff.• Assists in the firm’s work on state policy, particularly supporting a 50-state engagement called Strategy Labs.• Spearheaded a new annual portfolio centered on new postsecondary business and finance models, data, and metrics in postsecondary education, which is now the largest tangible asset in the postsecondary practice of the firm.