• Developed a questionnaire to gauge client’s thoughts on the firm’s handling of their case and resulted in a 30% increase in client satisfaction• Informed attorneys and administration of any concerns or complaints the clients had, improving client communication and case handling• Contacted 400 clients bi-weekly to check in with them • Categorized and mailed out invoices of 400 clients which were sent bi-weekly

• Welcomed guests at entrance and check their ticket directed them to the proper theater• Led logistics for theater operations, ensuring top-tier picture and audio quality for audiences, resulting in 15% higher customer satisfaction• Oversaw the cleaning of 20 theaters after movie screenings, ensuring they were sanitary for the next screening

Trained to be "guest centric" providing superior service to all guestsCooperative team member dedicated to solving problems and working together

• Coordinated the development and implementation of media content, press releases, public relations campaigns, ensuring consistent and effective communication• Utilized Muck Rack to get in touch with 30 media contacts for potential clients, providing a foundation for our marketing strategy• Drafted press release drafts for four clients which were sent out to media outlets