Jamie Middleton Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

Work directly with customers to provide information about Zapier's product and that +3000 apps that we integration with. As well as advise on and troubleshoot any issues customers may run into with their automation workflows. Also worked across departments and teams to document and help triage both request updates to our project and integrations, as well.

Portland, Oregon Area

Worked directly with customers by working to help facilitate weekly webinars to both new and existing customers. Fulfill concurrent multiple roles within team, ranging from facilitating webinar, handling Q&A, to running and presenting webinar.

Portland, Oregon Area

Provided informational and technical support to customers, regarding product, through both email and live chat channels. In addition, I also provided information on the platforms and services of our partners, enhancing our customers’ ability to create and run a beautiful website.In addition to my core responsibilities, I also handled and answered Team Lead.

Hillsboro, OR

For my main role, I would take and handle escalated calls, using my creativity and judgement to decide how best to de-escalate the interaction or further troubleshoot their issue. Using any information or trends gathered, I would then coordinate and communicate with “ Third Tier” and Engineering departments regarding new and ongoing issues and situations..