Jamie Middleton Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

Work directly with customers to provide information about Zapier's product and that +3000 apps that we integration with. As well as advise on and troubleshoot any issues customers may run into with their automation workflows. Also worked across departments and teams to document and help triage both request updates to our project and integrations, as well as any possible bugs or issues that arise.

Portland, Oregon Area

Worked directly with customers by working to help facilitate weekly webinars to both new and existing customers. Fulfill concurrent multiple roles within team, ranging from facilitating webinar, handling Q&A, to running and presenting webinar.

Portland, Oregon Area

Provided informational and technical support to customers, regarding product, through both email and live chat channels. In addition, I also provided information on the platforms and services of our partners, enhancing our customers’ ability to create and run a beautiful website.In addition to my core responsibilities, I also handled and answered Team Lead escalation tickets, which had led to further specialize in processing feedback, conflict resolution, and advanced troubleshooting.With a thirst for new information, I utilized all available resources to enhance my own understanding of Squarespace, the product, and its platform. I then communicated and disseminated this information to colleagues, using multiple methods such as Typinators, presentations, and even first and third party tools. This has lead directly to colleagues locating and understanding appropriate information more effectively, so that they can better assist their customer.I have also transformed this passion for continued education into helping to facilitate and support the Webinars team on over a half dozen webinars, in both Host and Q&A role. This allowed me to both manage and coordinate webinars between the person presenting and those attending.

Hillsboro, Or

For my main role, I would take and handle escalated calls, using my creativity and judgement to decide how best to de-escalate the interaction or further troubleshoot their issue. Using any information or trends gathered, I would then coordinate and communicate with “ Third Tier” and Engineering departments regarding new and ongoing issues and situations. Taking this information, I would then present the necessary information to the teams I supported, to ensure that proper troubleshooting steps were taken, the correct information given, and the necessary escalation practices are followed.I would also support my teams by continually spot checking their interactions and providing any necessary feedback or coaching to those team members, as well continued follow ups and check ins. This pushed team members to improve their customer interactions, leading them to reach and exceed both personal and center goals.