Juan Miguel Fernando Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Efficiently stocked and replenished dairy and frozen products, ensuring accurate inventory management and timely restocking.
• Maintained organized storage areas and monitored product conditions to ensure quality and safety.
• Operated double pallet jacks and other equipment to transport products within the store.

Calgary, Alberta, Canada

• Prepared and served meals according to dietary requirements and portion control standards, ensuring high-quality food service for residents.
• Maintained cleanliness and sanitation of kitchen and dining areas, adhering to health and safety regulations and company policies.
• Provided excellent customer service, addressing residents' inquiries and concerns courteously and professionally.

Calgary, Alberta, Canada

• Oversaw the front desk area, including answering phone calls, responding to emails, and handling inquiries from clients and visitors.
• Assisted clients with booking appointments for fitness classes, personal training sessions, or other services offered.
• Assisted with administrative duties such as data entry, filing, and updating client records in the studio's management software.
• Built rapport with clients, addressed their concerns or questions, and provided personalized assistance to enhance their overall experience.
• Established and maintained organized filing systems for both physical and digital documents through proper labeling and the use of MS Excel, MS Word, and Google Drive for easy accessibility.

Mandaluyong, National Capital Region, Philippines

• Implemented marketing and operations-led programs for top Doctors and relevant hospitals and proposed customized territorial programs based on specific needs and opportunities.
• Ensured achievement of sales, business growth, and prescription targets through the promotion and implementation of the Company’s defined strategies and programs for the whole brand portfolio.
• Managed territory through analysis of area sales performance, gathering vital market data, reviewing/understanding competitor activities, identifying issues and opportunities in the territory, and creating an.
• Built and established professional relationships with doctors, medical and allied healthcare professionals, and key opinion leaders through product promotion and fulfillment of their needs and expectations which will.
• Performed administrative tasks such as producing reports, submitting and reconciling expense reports on time through Coupa, attending meetings and business reviews, and requesting travel arrangements and product samples.

Manila, National Capital Region, Philippines

• Conducted comprehensive financial assessments to understand clients' goals, risk tolerance, and financial needs.
• Educated clients on financial concepts, investment strategies, risk management techniques, and the importance of long-term financial planning.
• Expanded the client base through networking, referrals, and effective marketing strategies, while cross-selling financial products.

Tacloban, Eastern Visayas, Philippines

• Answered all types of client inquiries and handled customer complaints of the Vehicle Sales and Service Departments through personal and phone interactions in a timely, accurate, and courteous manner.
• Reported and documented complaints and inquiries received from customers by accomplishing C4C Ticket & Internal Report and coordinated them to the concerned departments for immediate resolution.
• Conducted surveys to get feedback from customers and assisted in the implementation of Customer Relations Department programs and activities to improve customer satisfaction levels.