Managing Technical support departmentNew Customer OnboardingNew staff onboarding and computer setupOffice365JumpcloudSharepoint and OnedrivePipedriveJustcallQuality Assurance of HomeGuardian productHardware & Software Bug testingBuilding HomeGuardian devicesRepairing HomeGuardian devicesAi Model bug testing and trainingFreshworks Support DeskHardware configuration (SQL)Maintenance of AWS EC2, RDS, elastic beanstalk InstancesCloudflare DNSNetwork and Security Audit.d LoggingGreenbone monitoringMigration to sharepoint Migration to teams Wordpress Website ChangesBasic Python scriptingBash scriptingBasic SQLDispatch and Logistics ManagerDispatching stock to consumersDispatching stock to businesses Liaising with 3PL companies to manage deliveries

As an IT Support Officer for Maven Dental, I provided in-house technical support to the head office staff and as well as supporting our Maven Dental practices. I configured PRTG Network Monitor across all sites to try to provide a more proactive support approach to our dental practices. This would provide insight to the support team so they were notified when one of our dental practice's Internet would go down, whether the practices onsite server had become offline, insight into disk space sizes/free space. I also created a PRTG Map which displayed the entirety of all our Maven Dental practices to be displayed for management and our display mounted on the wall. I also introduced Freshworks Freshdesk HelpDesk in-house to be used by the various teams within the organisation. This helped keep track of ongoing issues and increase support SLAs. This also provided a way for our practices to submit helpdesk tickets without needing to call or emailing the support shared mailbox.

At my role at Retail Food Group I was submersed into the Windows environment and have become very comfortable working with Active Directory, Azure, Exchange on premise, Office365 and Windows OS’s and server editions.• IBM BigFix Endpoint Management and Security• Meraki MDM • Meraki Networking • JuneOS and Juniper switches • Skype for business • Install and configuration of UniFLOW across our inhouse Canon MFPs• Active Directory, Office 365 Administration, Skype for business • Cisco Jabber, Webex meetings and Webex spark• Amazon Web Services, EC2 and Workspaces• Supporting various technologies, POS Machines and critical hardware for our brands across Australia

As an IT Support Officer for LocalSearch, it is my duty to repair Apple Computers, Windows desktops and server gear, Mobile phones (iOS and Android). Performing software installs and updates through various methods in house as well as external. I setup new staff computer accounts, setting permissions and organise the hardware purchasing and setup of equipment. I became fluent many MDM systems such as Meraki MDM, Jamf Casper Suite and AirWatch MDM. I was in charge of the installation and upkeep of our MDM systems. I became familiar with using tools such as puppet and chef for the Linux production systems. I supported up to 200 iPads and iPhones remotely and 140 iMacs and Macbooks inhouse. Other experiences picked up• Installing VMware ESX and setting up VMs (Linux, Windows, OS X) • Installing JAMF Casper Suite and managing Casper• AirWatch MDM• Outlook Exchange• Advanced knowledge on Apple OS X Server Utils• OS X LDAP and Windows Active Directory• Avaya IP Office (Avaya 9608 IP handset)• Atlassian Confluence and Jira • Github and Gitlab• Adobe Creative Cloud Administration and moderate knowledge on few Adobe products.

• Helping the Customer Service Team with all technical enquiries. • Setup DNS Records for LocalSearches clients. • Manage Domains and domain transfers to and out of LocalSearch. • Setup ActiveSync, POP or IMAP email services. • Provide support regardless of OS and email client

It was my role to support all iOS and Mac OS enquiries for the entire Asia Pacific region.In this position, I would guide our customers to perform technical troubleshooting on their end to figure out the problem over the phone, with no remote access. I would upsell customers AppleCare and make them aware of other products in the Apple catalogue. Calls avg at 40 per day x 14 minutes per call.

Stellar BPO was contracted for one of the largest communication providers in Australia. It was my job to help support the customers with their internet connectivity problems, client billing and selling/upselling products. It was a pretty standard call centre with monthly KPI's that were needed to be met.

Serving customers. Checking stock levels.Cooking chickens and maintaining the raw chicken area. Opening and closing down the deli. I also worked in Perishables stocking the floors for the following morning. Also worked in home deliveries where I would prepare the orders to be delivered for the following day.