Jonathan Miles Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida

Orlando, Florida

Orlando, Florida Area

*Coordinate technical portions of public and private cloud implementations to include VPN and MPLS connectivity, telephony provisioning, SIP trunks, firewall whitelists, Rackspace dedicated environments, and Amazon Web Service environments.*Liaison with customer, Professional Services Project Mangers, and Cloud Operations to gather, architect, and communicate requirements and methods to provide for a successful implementation*Work with Professional Services management to develop business intelligence reporting utilizing Microsoft Power BI, querying data from Salesforce.com, Excel, and NetSuite to provide consumable data to drive business decisions

Miami/Fort Lauderdale Area

Serve as the division head for the Mobile Data Technologies division. Responsibilities include:*Provide strategic direction to technologies within the areas of focus, including City-wide security cameras, access control, mobile and fixed license plate readers, automatic vehicle location system, in-vehicle technology, body worn cameras, the Real Time Crime Center, and other mobile and security technology used within the City*Manage the division’s budget and spending, develop and execute strategic plans, submit and justify additional budget requests, provide performance feedback, and other administrative functions*Develops and presents recommendations for future technology investments*Respond to after-hours and weekend public safety technology emergencies and needs

Miami/Fort Lauderdale Area

Serve as the Support Section leader of the Unified Communication Services division within the IT department. Responsibilities include:*Day to day support and maintenance of the city-wide Cisco unified network to include switching, routing, CallManager, Unity Connections, Jabber, and Telepresence*Manage structured cabling projects, technology deployments, and other misc projects*Implement the City's network monitoring tools to identify and mitigate network outages and other potential issues before calls flow into the Helpline*Work with internal customers on needs assessments for various projects and determine the best solution, provide a budgetary quote, and execute implementation*Develop and track performance metrics to ensure that tickets are being closed in a timely manner, justify staffing levels, and increase customer support satisfaction*Work with supporting staff from other divisions to ensure our implementations and maintenance are communicated and that documentation exists from the end-user level through level 4 support*Serve as the team leader for the UCS division during activation of the Emergency Operations Center during city wide emergencies*Directly supervise 1 Network Support Analyst, 2 Network Support Technicians and 1 Technical Support Coordinator

Canton, Ohio

*Endpoint Management – This includes all workstations, copiers, printers, and mobile devices*IT Support – Support all 200 employees with their IT needs on a 24x7x365 basis. Additionally, offer IT support to 250 residents and/or their visiting family.*Infrastructure – Completed a total network redesign, including the addition of 2 IDFs, with minimal outage experienced. New network includes fully redundant core (switching, power, servers, and internet) with 20GB uplink to 2 IDFs and a 10GB uplink to 1 IDF.*EHR Implementation – Worked with business units to implement our Electronic Health Records system – including Point of Care Kiosks, eMAR, Clinical Documentation, and Risk Management*OS Migration/Server – Moved AD/File Services/Print Services from Server 2003 to Server 2012, Moved from SquirrelMail to Exchange, and Migrated from Windows XP/Office 2003 to Windows 7/Office 2013*Created specifications for IT needs during building project – includes card access, IP surveillance, digital signage, AV systems with room combining ability, and ceiling mounted projectors with room control systems*Work with Clinical Management, Dir of Maintenance, and outside vendor for wireless nurse call paging system*Responsible for planning and submitting budget for areas of oversight

Canton, Ohio Area

Work with community rental groups and large school events to make sure that all aspects of A/V run smoothly for their shows. I supervised multiple student workers, while helping them gain more experience in live show operations and diagnostics.

Canton, Ohio Area

Work with outside rental groups using the Worship Center by coordinating their needs from start to finish. This includes establishing a contract, working with facilities, media, and food services, and connecting groups with established partners to ensure that they have a successful event. Additionally, I have build relationships with area businesses to ensure that our groups have an experience that is painless and exceed their expectations.

Canton, Ohio

A strategic contributor to the overall IT goals of the organization. Responsibilities include:*Endpoint Management – This includes all workstations, copiers, printers, VoIP, and mobile devices*BYOD Implementation – Researched and implemented a security platform for mobile device management, allowing the organization to secure and manage both Board and personal owned devices*Print Management – Research and implementation of print management plan and software to allow more efficient use of Board funds and resources*IT Support – Manage the support end of the IT department, including the implementation of helpdesk and monitoring software which has allowed the department to more effectively manage, respond to, and prevent support incidents*Mobility – Study, research, and implement mobile devices (iOS and Android) to support greater staff mobility*Efficiency – Improved IT operational efficiency through software and management tools, allowing an increase in staff support and service*Security - Required to maintain highest security of information per HIPAA regulations*Responsible for planning and submitting budget for areas of oversight

Cleveland/Akron, Ohio Area

Oversee the IT department and manage special projects. Responsibilities include:*Server, Desktop, and Network Support and Management – Included both internal workers, as well as 60+ remote workers tablet workers and smartphone users*Safety/Security – Distribute keys and alarm codes, building EVAC procedures and corporate information destruction*Project Management – Completed several project launches, including a complete network redesign without loss work downtime, corporate employee extranet, and automated payroll processes*Responsible for IT budget and personnel including interviewing and resource allocation*Implemented a complete change in operations by designing, leading design and development, and the overall implementation of a field service solution that offers real time communication with all remote field technicians

Canton, Ohio

Oversaw large IT and AV related projects including additional IP phone deployment, an online giving system, and a campus wireless point-to-point network. Also managed large IT/AV systems such as a video over IP system, a digital signage system, and all networked security devices.

Business Management

Worked on course work for B.A. in Business Management.

Diploma, High School Diploma

Completed coursework for the CCNA. Also was on the team that helped manage and repair the school network, including software, hardware.