Jessica Millan Email & Phone Number

California, United States

Palo Alto, California, United States

Davis, California, United States

Santa Clara, California, United States

Coordinated game day operations with a team of 20 members to ensure optimal business operationsMaintained an excel spreadsheet regarding employee participation and game day employee rostersActively connected with diverse fan focus groups to convert feedback into mobile app improvementsCollaborated alongside developer teams to improve our season ticket holder’s application experienceCreated strategies for gameday content to keep and increase fan and loyal customer engagement

Dublin, California, United States

Patelco Credit Union is a not-for-profit institution with $9 billion in assets & ranked one of the largest credit unions in the country.Managed HR corporate phone and email queues to provide subject matter service for employees Hosted corporate-wide employee health initiatives through live cycling and workout training sessionsPartook in EOY payroll audits - assisted in updating internal HR records on employee PTO requestsAccessed, upkept, and updated internal HR Corporate files via UKG HRIS as changes were needed Assigned main contact to process inbound COVID-19 cases for all Patelco branches & HQ employeesManaged JIRA ticketing system to organize and process inbound HR queries from internal employeesAssisted employees with open enrollment configuration testing for their company benefits packagesInvolved in meetings relating to policy & benefit changes & drafting of company-wide announcementScreened and relayed employee cases involving potential disciplinary action to appropriate resourceCreated visual keynote presentations utilized for onboarding on new employee orientation days

San Francisco Bay Area

Relationship Managers (RMs) foster and manage a portfolio of personal and commercial relationships to fully understand their client's life priorities, and recommend solutions to help them achieve financial goals. Relationship Managers develop credibility and demonstrate the ability to dialogue with a variety of clients such as individuals, families, business owners, or CEOs. An RM understands their client's personal financial needs, and serves as an advocate within the bank to act as a trusted advisor for their relationships.-Graduate of BofA Academy, consisting of challenging courses & personalized mentoring-Manage branch lobby, greet and direct new and current clients to proper resources-Manage own email and calendar system via Outlook and create appointments with clients-Consult with clients on financial goals based on current challenges and present solutions-Maintain a call cadence and consult with clients over the phone via Cisco IP systems-Utilize Salesforce to search for clients or to create new client profiles with strategic offerings-Awarded and recognized for exemplary team leadership - 'Going above and beyond for clients'-Repeatedly recognized for high NPS/Customer Satisfaction scores within the branch

San Francisco Bay Area

Leading creative choreography services business in the peninsula previously featured on Snapchat Discover, Quinceanera.com, and Mitú. MILLAN MVMNT was fundamentally founded on the principle of bringing a creative perspective to a cookie cutter method in event entertainment. A perspective that uplifts and motivates participants just as much as their audience, MILLAN MVMNT continues the inspirational story of craft, finesse, and tradition; where entertainment is designed to fit your style and deliver a story to remember.-Introduced a new choreography business after extensive research of local competitors -Performed rapport-building consultations, negotiated rates, terms, & timing of events -Regularly involved with solving logistical challenges including event setup and presentation -Increased service fees by 750% tailoring to increasing demand and enhancing service offerings-Before EOY 2017, reached a milestone of being booked 100% for 2017, 100% for 2018 -Before EOY 2018, reached another milestone of being booked 100% for 2019, 100% for 2020-Taught multiple groups of students ranging from no dance experience to advanced experience -Managed and led student groups of 6 to 25 participants ranging from teens to adults-Communicated directly with event vendors, participants, and hosts on logistical plans in venues-Responsible for ordering props, tools, hardware, or equipment necessary for events-Advised hosts on event planning and involved in crafting itineraries, timelines, organization -Spearheaded marketing campaigns by advertising on social media and introducing a full-service website, Millanmovement.com

San Francisco Bay Area

Lively grill serving breakfast, bar food, pastas & American plates in a warm, comfortable setting-Responsible for the onboarding, proper training, and mentoring of new servers and bartenders -Built on-going rapport with new and regular customers to ensure continuous customer loyalty-Repeatedly recognized for exceeding in-house goals and receiving stellar customer service reviews -Processed on average $1,500 in restaurant transactions on a daily basis and upsold offerings-Served on average 100+ customers daily as well as managed bar and lounge responsibilities -Launched customer and employee culture initiatives and was directly involved with theming the environment

Bachelor Of Arts - Ba, Mass Communication And Media Studies

Communications, Communication And Media Studies