John Miller Email & Phone Number

New York, New York, United States

I offer a consistent history of driving revenue growth through the development and delivery of artificial intelligence (AI), machine learning (ML), cloud, business tool, eCommerce, and software solutions to meet changing business needs. I excel at building and leading top-performing teams in remote, hybrid, and traditional environments and I’m experienced.

Philadelphia, PA / London, UK

• This was a promotion to a remote leadership role overseeing the management of all 33 customer-facing content management intelligence platforms for Informa. I supported hundreds of millions of dollars in annual revenue.
• Ensured compliance with all regulatory requirements, SLAs, and KPIs.
• Assumed responsibility for engineering, support, QA, business analysis, vendor management, and IT budget for 53 advertising and media sites after the Penton Media acquisition
• Facilitated savings by eliminating Penton Media’s front end website platform and shifting to a full-stack Drupal platform with AWS hosting capabilities. Eliminated redundant monitoring tools.
• Managed the launch of Omdia, a comprehensive research site that unified Informa Tech’s legacy Ovum, IHS Market Technology, Tractica, and Heavy Reading brands. Successfully consolidated 13 websites and led the go-live.
• As part of the Omdia project, led the training of 400 analysts, improved efficiency by automating processes, led QA testing, and instituted a post-launch support program.

Philadelphia, PA / London, UK

• Following the acquisition of Elsevier Business Intelligence by Informa, I was chosen to lead technology initiatives for 1,200+ customers. I supervised the technical staff of 4 plus vendor personnel as needed, and.
• Integrated the Pharma News Business (11 publications) into the Informa infrastructure. Migrated all US, European, and APAC staff, hosting assets, and technology infrastructure/tools into the new architecture.
• Reversed 6 years of declining sales on legacy websites by guiding a specialized alignment and restructuring of the Sitecore platform (16 sites), including responsive design to support multiple browsers and devices.
• Saved millions of dollars in technology costs by reducing hosting, licensing, support, and staff expenses.
• Improved productivity by routing all service requests through Jira and Service Now.
• Launched the first AWS-based hosting platform at Informa, adopted across the entire division.

Philadelphia, PA

• During this time, I was promoted from IT Director of Elsevier Shared Services to Director of Elsevier Business Technology Services. I managed product development and improvement for business websites and business.
• Led the redesign, rebranding, and relaunch of www.elsevierbi.com Business Intelligence (BI) platform. Coordinated with several vendors on $1.6M project that became Pharma & MedTech Business Intelligence.
• Lowered support and development costs $10M per year by implementing an offshore managed services program for all products in the Elsevier Health Sciences Division.
• Reduced website hosting costs 50% by migrating platform from physical hosting model to cloud-based Amazon AWS, while also improving security and enabling near real-time scaling.
• Directed a major print-to-electronic transformation that converted 10 publications to electronic format, reducing costs and increasing customer satisfaction, as part of digital media migration initiative.
• Aided revenue growth by introducing new technologies to support sales, marketing, and pricing.

Wilmington, DE

• Oversaw the design and development of business and operational solutions in the areas of Call Center, Collections, Risk Operations, Financial Management, Marketing Acquisitions, Customer Service, Payment Processing.
• Enabled the retirement of 1 call center and its associated expenses by delivering a custom CRM solution for outbound collections and… Show more Oversaw the design and development of business and operational solutions.
• Enabled the retirement of 1 call center and its associated expenses by delivering a custom CRM solution for outbound collections and payment processing, deployed in all domestic call centers. Show less

Alpharetta, GA

• Directed development operations for a startup credit card payment processing company. Hired and supervised outsourced development group. Administered budgets. Managed project portfolio.
• Led the development of an electronic payment processing infrastructure that handled $30M per month and encompassed ACH, credit balance refunds, and balance transfers.

Wilmington, DE

• Managed development and support for In-Bound Customer Services Call Center, Oracle Financials (GL, Payables, Purchasing, Assets, Settlement) and Financial Reporting areas, used by 250+ accounting professionals and.
• Increased efficiency and accuracy by leading the implementation of the Oracle Financials suite.
• Led the design… Show more Managed development and support for In-Bound Customer Services Call Center, Oracle Financials (GL, Payables, Purchasing, Assets, Settlement) and Financial Reporting areas, used by 250+.
• Led the design of an A/P solution that processed $1B-plus in balance transfers per month.
• Played a major role in the successful launch of 15+ credit card brands and programs.
• Facilitated the Bank One/First USA portfolio conversion, migrating 30M credit card accounts. Show less

Columbus Ohio

OVERVIEW:Oracle Financials Team Leader (General Ledger, Receivables, Fixed Assets, Accounts Payable)Certified Oracle Financials Applications DeveloperOracle DBA / UNIX Admin

Columbus, Ohio

OVERVIEW: Systems Engineer, Bordon Corporation.System 38 COBOL and MVS JCL Development.

Dayton, Ohio

OVERVIEW: Systems Engineer: GMAC Financial Services. Specialized in: COBOL, MVS JCL, RPG, and TSO.