John Miller Email & Phone Number

New York, New York, United States

I offer a consistent history of driving revenue growth through the development and delivery of artificial intelligence (AI), machine learning (ML), cloud, business tool, eCommerce, and software solutions to meet changing business needs. I excel at building and leading top-performing teams in remote, hybrid, and traditional environments and I’m experienced at managing full software development life cycles (SDLCs). Reporting directly to the CEO, I worked closely with the Pre-Sales team on… Show more I offer a consistent history of driving revenue growth through the development and delivery of artificial intelligence (AI), machine learning (ML), cloud, business tool, eCommerce, and software solutions to meet changing business needs. I excel at building and leading top-performing teams in remote, hybrid, and traditional environments and I’m experienced at managing full software development life cycles (SDLCs). Reporting directly to the CEO, I worked closely with the Pre-Sales team on solution development and contract delivery, and served as the main post-sales point-of-contact to clients’ C-level executives and senior managers to ensure on-time, in-budget delivery. I communicated extensively with clients to determine business goals, created roadmaps, developed new business, and grew business within existing accounts. In addition, I prepared account action plans and assisted with the creation and delivery of RFP responses. Our projects included software development (front end and back end solutions), artificial intelligence (AI) and machine learning (ML) tools, quality assurance, mobile app development, cloud migrations and optimization, DevOps engineering, solution architecture, and more. Show less

Philadelphia, Pa / London, Uk

This was a promotion to a remote leadership role overseeing the management of all 33 customer-facing content management intelligence platforms for Informa. I supported hundreds of millions of dollars in annual revenue and supervised solution architects, development managers, developers, business analysts, Scrum masters, technical services personnel, outsourced engineers, and vendor staff across 4 teams in the US, UK, India, and Russia. I held responsibility for platform changes and… Show more This was a promotion to a remote leadership role overseeing the management of all 33 customer-facing content management intelligence platforms for Informa. I supported hundreds of millions of dollars in annual revenue and supervised solution architects, development managers, developers, business analysts, Scrum masters, technical services personnel, outsourced engineers, and vendor staff across 4 teams in the US, UK, India, and Russia. I held responsibility for platform changes and enhancements, compliance, security, upgrades, QA, and support and carried out project planning, cost estimating, reporting, platform monitoring, vendor and QA test partner management, staffing, budgets, cost control, contract management, Dev-Ops, root cause analysis, software licensing, and M&A support.Selected Accomplishments:• Ensured compliance with all regulatory requirements, SLAs, and KPIs.• Assumed responsibility for engineering, support, QA, business analysis, vendor management, and IT budget for 53 advertising and media sites after the Penton Media acquisition• Facilitated savings by eliminating Penton Media’s front end website platform and shifting to a full-stack Drupal platform with AWS hosting capabilities. Eliminated redundant monitoring tools.• Managed the launch of Omdia, a comprehensive research site that unified Informa Tech’s legacy Ovum, IHS Market Technology, Tractica, and Heavy Reading brands. Successfully consolidated 13 websites and led the go-live process during Covid-19, with a projected revenue of more than $70M per year.• As part of the Omdia project, led the training of 400 analysts, improved efficiency by automating processes, led QA testing, and instituted a post-launch support program.• Achieved cost savings by introducing a shared platform model incorporating the news, media, advertising, and marketing platforms. Show less

Philadelphia, Pa / London, Uk

Following the acquisition of Elsevier Business Intelligence by Informa, I was chosen to lead technology initiatives for 1,200+ customers. I supervised the technical staff of 4 plus vendor personnel as needed, and managed 20-plus vendor contracts, including master agreements, SLAs, pricing, and renewals. I created 1- and 3-year technology roadmaps, administered $5M in operational and capital budgets, and directed project planning and management, risk mitigation, and PMO… Show more Following the acquisition of Elsevier Business Intelligence by Informa, I was chosen to lead technology initiatives for 1,200+ customers. I supervised the technical staff of 4 plus vendor personnel as needed, and managed 20-plus vendor contracts, including master agreements, SLAs, pricing, and renewals. I created 1- and 3-year technology roadmaps, administered $5M in operational and capital budgets, and directed project planning and management, risk mitigation, and PMO reporting.Selected Accomplishments:• Integrated the Pharma News Business (11 publications) into the Informa infrastructure. Migrated all US, European, and APAC staff, hosting assets, and technology infrastructure/tools into the new architecture.• Reversed 6 years of declining sales on legacy websites by guiding a specialized alignment and restructuring of the Sitecore platform (16 sites), including responsive design to support multiple browsers and devices.• Saved millions of dollars in technology costs by reducing hosting, licensing, support, and staff expenses.• Improved productivity by routing all service requests through Jira and Service Now.• Launched the first AWS-based hosting platform at Informa, adopted across the entire division.• Enhanced firewall security, website reliability and performance, and protection against Denial of Service attacks by implementing Cloudflare CDN.• Assumed additional responsibility for the Agriculture, Maritime, Law, and Technology areas for the news-based platform, Insights and also took over the Sitecore Marketing Platform, Shop Windows, for the same sectors.• Coordinated all domain name, cookie policy, and Site Catalyst analytics changes. Show less

Philadelphia, Pa

During this time, I was promoted from IT Director of Elsevier Shared Services to Director of Elsevier Business Technology Services. I managed product development and improvement for business websites and business intelligence systems, supervised 35 direct and indirect reports, and administered budgets up to $8M for staff, development, support, and services. Oversaw an offshore development team that supported 10-plus customer-facing sales and marketing websites/portals/internal systems. I… Show more During this time, I was promoted from IT Director of Elsevier Shared Services to Director of Elsevier Business Technology Services. I managed product development and improvement for business websites and business intelligence systems, supervised 35 direct and indirect reports, and administered budgets up to $8M for staff, development, support, and services. Oversaw an offshore development team that supported 10-plus customer-facing sales and marketing websites/portals/internal systems. I created technology strategic plans and directed project management, vendor relationship management, contract management, and financials.Selected Accomplishments:• Led the redesign, rebranding, and relaunch of www.elsevierbi.com Business Intelligence (BI) platform. Coordinated with several vendors on $1.6M project that became Pharma & MedTech Business Intelligence (www.pharmamedtechbi.com).• Lowered support and development costs $10M per year by implementing an offshore managed services program for all products in the Elsevier Health Sciences Division.• Reduced website hosting costs 50% by migrating platform from physical hosting model to cloud-based Amazon AWS, while also improving security and enabling near real-time scaling.• Directed a major print-to-electronic transformation that converted 10 publications to electronic format, reducing costs and increasing customer satisfaction, as part of digital media migration initiative.• Aided revenue growth by introducing new technologies to support sales, marketing, and pricing.• Established a complete Shared Services organization that rolled out common solutions for eCommerce, web analytics, and Access & Entitlements across 130 product verticals. This resulted in reduced complexity, alignment with common pricing models, and 25% lower support spending.• Facilitated $70M-plus in new revenues by leading the development and launch of 10-plus external website and portals servicing the academic, library, and medical professions. Show less

Wilmington, De

Oversaw the design and development of business and operational solutions in the areas of Call Center, Collections, Risk Operations, Financial Management, Marketing Acquisitions, Customer Service, Payment Processing, and CRM. Supervised 30-plus development managers, QA managers, PMO managers, and developers. Administered project budgets up to $100,000.• Enabled the retirement of 1 call center and its associated expenses by delivering a custom CRM solution for outbound collections and… Show more Oversaw the design and development of business and operational solutions in the areas of Call Center, Collections, Risk Operations, Financial Management, Marketing Acquisitions, Customer Service, Payment Processing, and CRM. Supervised 30-plus development managers, QA managers, PMO managers, and developers. Administered project budgets up to $100,000.• Enabled the retirement of 1 call center and its associated expenses by delivering a custom CRM solution for outbound collections and payment processing, deployed in all domestic call centers. Show less

Alpharetta, Ga

Directed development operations for a startup credit card payment processing company. Hired and supervised outsourced development group. Administered budgets. Managed project portfolio.• Led the development of an electronic payment processing infrastructure that handled $30M per month and encompassed ACH, credit balance refunds, and balance transfers.

Wilmington, De

Managed development and support for In-Bound Customer Services Call Center, Oracle Financials (GL, Payables, Purchasing, Assets, Settlement) and Financial Reporting areas, used by 250+ accounting professionals and 1,500 advisors across 9 call centers. Supervised 50 development managers, analysts, engineers, application architects, project managers, and QA specialists.• Increased efficiency and accuracy by leading the implementation of the Oracle Financials suite.• Led the design… Show more Managed development and support for In-Bound Customer Services Call Center, Oracle Financials (GL, Payables, Purchasing, Assets, Settlement) and Financial Reporting areas, used by 250+ accounting professionals and 1,500 advisors across 9 call centers. Supervised 50 development managers, analysts, engineers, application architects, project managers, and QA specialists.• Increased efficiency and accuracy by leading the implementation of the Oracle Financials suite.• Led the design of an A/P solution that processed $1B-plus in balance transfers per month.• Played a major role in the successful launch of 15+ credit card brands and programs.• Facilitated the Bank One/First USA portfolio conversion, migrating 30M credit card accounts. Show less

Columbus Ohio

OVERVIEW:Oracle Financials Team Leader (General Ledger, Receivables, Fixed Assets, Accounts Payable)Certified Oracle Financials Applications DeveloperOracle DBA / UNIX Admin

Columbus, Ohio

OVERVIEW: Systems Engineer, Bordon Corporation.System 38 COBOL and MVS JCL Development.

Dayton, Ohio

OVERVIEW: Systems Engineer: GMAC Financial Services. Specialized in: COBOL, MVS JCL, RPG, and TSO.