John P. Miller Email and Phone Number

- Enterprise commercial category leader for revenue management, business intelligence & client services for a best in class remote workforce lodging network, spanning North America- Manage pricing, contract qualification, business mix & inventory controls across the network- Responsible for guiding commercial strategy and client interface for the organization- Work with Business Development team to form strategic sales deployment plans- Monitor occupancy & revenue variances to identify areas of opportunity- Formulate and execute plans to maximize revenue across the network- Discern the state of the competitive marketplace through analysis of trends and data- Manage Reservations department to ensure the efficient management of lodge inventory & optimal revenue capture- Oversaw implementation of a comprehensive hospitality sales & CRM system (Amadeus Delphi.fdc)- Responsible for coordinating the Revenue Management and Reservations integration for three major competitor acquisitions, a high-profile merger and an eventual public offering- Shifted enterprise commercial model from an exclusive business to business model (B2B), to include a direct to consumer model (B2C)- Created and launched enterprise eCommerce platform, complete with “targethospitality.com” direct booking platform, in addition to various other online distribution channels, to support new direct to consumer model (B2C)- Assisted in the development and implementation of proprietary in-house property management system- Assisted in the implementation & launch of comprehensive Customer Experience platform (Medallia Experience Cloud), and assist with data insights, reporting, and analytics- Assisted in the implementation & launch of guest communication platform (Medallia Zingle), and assist with data insights, reporting, and analytics

- Executive leader for a total of 1,302 guest rooms & 112K sq. ft. of meeting & event space- Oversaw management of top-line revenues of $140M+- Oversaw Revenue Management & Reservations department of seven- Oversaw all Group & Transient inventory & rate controls- Oversaw on-site Reservations Department- Lead hotel team in all commercial initiatives for all revenue streams- Responsible for F&B Catering sales strategies and forecasting- Provided critical analysis of commercial strategies, room statistics and demand factors- Hosted weekly yield/revenue management meetings with executive committee- Produced weekly, monthly, 12 month rolling & annual rooms & catering forecasts- Awarded 2017 Expedia Strategic Partner of the Year Award – Washington D.C. Metro

- Executive leader at the Millenium Hilton, a 569 room, AAA Four Diamond hotel- Responsible for all Transient and Group pricing and strategies- Monitored and managed all distribution channels- 2013 Hilton Worldwide Sales & Catering Team of the Year- Oversaw management of top-line revenues in excess of $60M- Interim task force Director of Revenue for Conrad New York (06/2014-08/2014)

- Department leader at the Hilton Americas-Houston, 1200 room, AAA Four Diamond, hotel with 90K sq. ft. of meeting space- Monitored, managed and maintained group and transient inventories- Oversaw Reservations Manager and supported the department to ensure the efficient management of hotel inventory- Developed, monitored and adjusted sales and pricing strategies- Participated in competitive and demand analysis- Responsible for catering free sell calendar & meeting space optimization review- Assisted in the management of top-line revenues in excess of $90M- Interim task force Director of Revenue for Embassy Suites San Antonio Airport & Embassy Suites San Antonio NW (10/2012-01/2013)

- Provided the full scope of Revenue Management services for all Hilton branded properties in the American Liberty Hospitality portfolio- Direct Revenue Management point of contact for 634 rooms across three properties- Embassy Suites Houston-Downtown-262 rooms- Hilton Garden Inn Galleria Houston-182 rooms- Hilton Garden Inn Houston-Energy Corridor-190 rooms- Oversaw management of top-line revenues in excess of $20M

- Executive leader at the Embassy Suites Houston-Downtown, a 262 room convention center hotel- Managed and maintained group and transient inventory controls- Developed, monitored and adjusted Group and Transient pricing strategies- Provided critical analysis of strategies, room statistics and demand factors- Hosted weekly yield/revenue management strategy meetings with Executive Committee- Prepared and presented weekly, monthly and 12 month rolling forecasts- Oversaw top-line revenues in excess of $11M

- Provided the full scope of Revenue Management services for multiple properties across several diverse markets- Managed and maintained group and transient inventory controls- Developed, monitored and adjusted Group sales and Transient pricing strategies- Provided critical analysis of strategies, room statistics and demand factors- Hosted weekly yield/revenue management meetings with executive staff for multiple hotels- Prepared and presented weekly, monthly and 12 month rolling forecasts

- Prepared and distributed various revenue reports including but not limited to market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.- Assisted with the maintenance of all rate and inventory controls- Performed audits & maintenance on all systems to ensure content & information is accurate- Communicated strategies and procedures to other departments as required- Maintained group pick-up reports and communicated with Sales regarding upcoming groups- Prepared all Revenue Management related reporting information for all relevant meetings- Monitored and analyzed market competition daily through shop report analysis to identify selling opportunities, strategies and market trends- Assisted in preparing short and long term forecasts.- Reviewed and analyzed reports such as Market Vision, STAR, Hotel Intelligence and other measurement tools and present revenue opportunities- Updated suggested selling guidelines (SSGs) & minimum available rates (MARs) in property sales systems as required under the guidance of the Revenue Managers- Maintained property demand calendars and analyzed local events and activities to help project their impact on demand

- Opening bartender at a AAA Four Diamond luxury hotel- Provided fine dining/bar service and performed other various service oriented duties- Prepared and served alcoholic and non-alcoholic beverages

- Provided casual dining service and various other service oriented duties

- Presented and sold advertising services to current and potential clients- Prepared action plans to identify specific targets and define proper deployment- Followed up on new leads and referrals resulting from field activity- Identified sales prospects and contacted these and other accounts as assigned- Prepared presentations and proposals- Developed and maintained sales materials and current product knowledge- Established and maintained current client and potential client relationships

- Prepared various classic & specialized recipe alcohol/non-alcoholic beverages- Assessed customers’ needs and preferences and made recommendations- Assisted in the planning and implementation of the bar menu- Restocked, replenished and tracked bar inventory and supplies

- Performed all service related duties in high volume dining room- Ensured all wait staff work stations were stocked, neat, sanitary & ready for service- Ensured completion of daily side work by wait staff- Responsible for staff maintaining a clean dining area during all hours of operation- Assisted in training all new "front of house" employees- Performed shift check out for all wait staff- Assisted the bar/beverage management team in liquor, beer and wine inventory & ordering

- Supported university faculty and staff for all audio visual needs throughout campus

- Prepared construction sites, tools and materials- Assisting with the transporting, loading and unloading of building materials, equipment and tools- Ensured a clean construction site, removing debris, unused materials and hazardous substances

- Mowing, edging and fertilizing lawns- Installing irrigation systems- Erecting various privacy and 3/4 rail horse fencing- Weeding and mulching landscape beds- Trimming small trees, hedges and shrubs- Planting shrubs, flowers and trees- Watering gardens, lawns and landscapes

For three consecutive years I participated in the summer leadership program as a volunteer intern, and later lifeguard, at Victory Camp.As an intern I assisted staff in various activity areas, culinary prep and clean up, maintaining camp facilities and working in the concessions areas.