Jeffrey M. Email & Phone Number

Greater Atlanta Area

Assisting with on-boarding and training of new colleaguesActing as a customer Support Account Manager to not only track progress on their issues but drive resolutionLead product specific round tables for knowledge share and guidanceHandling escalated issues and accounts for Cloud and on-premise customersTracking down issues with Fiddler, Wireshark and SQL ProfilerSupporting Verint applications which include:-Tech Lead for Verint Cloud solutions and customers-Supporting Infrastructure components - all components that communicate that allow the application to function properly with some examples being, playback, down services, communication issues etc-SME for Text Analytics, Quality Monitoring, Speech Analytics, and Verint Robotics Process Automation-SME for SSRS and Business Objects XIR3 reporting and troubleshooting-SME for versions 11.1, 15.1 and 15.2-Database research for data discrepancies and correction and script creation to resolve if necessary-IIS/Weblogic/Tomcat troubleshooting for communication issues and errant application execution-SSL/certificates troubleshooting-Building/troubleshooting evaluation and assessment forms and the integration for scorecards-Building/troubleshooting Speech transcription rules, transcription issues and Speech portal issues-Platform specific troubleshooting-Managing our lab environment with VCommander

Greater Atlanta Area

Supporting Verint Quality Monitoring, Speech, Scorecards, Infrastructure, and Customer Feedback applications which include:-SME for SSRS and Business Objects XIR3 reporting and troubleshooting-SME for version 15.1 -Database research for data discrepancies and correction-IIS/Weblogic/Tomcat troubleshooting for communication issues and errant application execution-SSL/certificates troubleshooting-Building/troubleshooting evaluation and assessment forms and the integration for scorecards-Building/troubleshooitng Customer Feedback surveys and integrating the responses to QM-Building/troubleshooting Speech transcription rules, transcription issues and Speech portal issues-Platform specific troubleshooting

Greater Atlanta Area

Supporting Verint Quality Monitoring, Speech and Scorecard applications -Database research for data discrepancies-IIS/Weblogic/Tomcat settings and configuration-Platform specific troubleshooting-Business Objects XIR3 reporting and troubleshooting-SSL/certificates troubleshooting

Little Rock, Arkansas Area

Support and coordinate maintenance of high availability systems.

Knoxville, Tennessee Area

Created and support Business Objects reports and publications and maintained the underlying universes.

Greater Atlanta Area

I use Business Objects to support Business Units reporting needs, Ascential Datastage for data manipulation and support back-end systems (AIX / Sybase).

Greater Atlanta Area

Fabrication of plastic displays (as seen in any retail store) and then packing and shipping them.As a side project, I developed and implemented a full intranet for tracking product information, customers and orders using Apache, PHP and MySQL.

Associates Computer Programming/Associates Computer Networking, Computer Science

Computer Hardware Specialist Certificate, Computer Science