As an experienced executive with over 20 years in SaaS organizations, my objective is to leverage industry knowledge and leadership capability to drive transformation, growth, end to elevate organizations to their utmost potential. This includes teams--direct and indirect--where I am committed to collaborative work environments where the best happens each day. This is accomplished through empowering employees and making decisions when the time and context is right.My leadership philosophy is to cultivate a positive company culture which values ideation, innovation, accountability, people development, and inclusivity. This has generated passionate and motivated teams in every professional stop along my journey. Others will tell you I fostering open communication, strong mentorship, a will to compete, and a never-ending desire for achieving the best results possible.
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Chief Operating OfficerImvize Nov 2024 - PresentRapid City, South Dakota, United States
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Vice President Of Professional ServicesGovos May 2024 - Oct 2024Senior Leadership role with responsibility of process and execution for a Professional Services organization. This includes installation of project methodology, PSA tools, revamp or creation of processes, staff hiring and development, financial reconciliaton, and customer engagement. Scope includes delivery of all GovOS products and services. -
Vp, MigrationsProservice Hawaii Nov 2023 - Apr 2024We help employers hire, manage and grow their team with a suite of solutions to meet their needs for payroll, employee benefits, HR and compliance. As VP of Migrations my focus is to enabling the best people and technology to support our mission to empower employers in our markets. -
Vice President Of Professional ServicesUkg (Ultimate Kronos Group) May 2021 - Aug 2023Lowell, Massachusetts, United StatesLed global organization of 500+ direct and partner staff in executing implementation and professional services delivery. Responsibilities included decision-making authority over $75M P&L which spanned North America, EMEA and APAC. Successes included leading 55% growth in delivery over the past two years, 96% employee retention, and 92% employee engagement. -
Senior Director Of Professional ServicesUkg (Ultimate Kronos Group) Jan 2017 - May 2021
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Senior Director, Professional ServicesKronos Incorporated Jan 2020 - May 2021Remote -
Director, Services Performance OptimizationKronos Incorporated Feb 2017 - Jan 2020RemoteResponsible for implementing and driving adherence to operational best practice standards, processes, and systems across our global organization, including highlights below:• Ensure design, deployment and adherence to “best practice” implementation packages• Ensuring measurable improvement in employee knowledge and project delivery efficiency• Defining key performance (KPIs) metrics across the global organization• Identifying and creating solutions to performance and process inefficiencies • Cross-functional collaboration to create a 360 degree feedback loop • Create and maintain an effective product release readiness plan
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Director Customer SuccessLanyon Oct 2014 - Feb 2017Rapid City, SdResponsible for design, development and Customer Success Adviser group. This is a specialized team of employees focused on driving three main results:1. A favorable increase in Net Promoter Score (NPS)2. Increasing adoption of Lanyon products3. Building a trusted partnership with our customersWe do this by teaching customers how to better use software applications, enable customer process by linking the application to their workflow, and navigating tough issues at hand to ensure customers see Lanyon as a business partner. -
Manager, Solution AdoptionSunquest Information Systems Jun 2012 - Oct 2014Tucson, Arizona AreaLead technical experts in delivery of revenue-based implementation work. This role focuses on revenue cycle management, project management, client expectation management, coaching and development.Key Successes* Orchestrated 150% increase in revenue production for current fiscal year * On pace to deliver $14M in revenue production for FY2014* Increased team utilization by 60% after doubling team size* Facilitated revamp of over 80 work instructions to ensure current, scalable process was fully documented and aligned with regulatory compliance* Instituted team structure to promote growth and development of existing employee base and career advancement -
Manager, Solutions ConsultingSunquest Information Systems Jan 2009 - May 2012Designed and implemented proactive, on-site Client Relations model. This includes creation of job expectations, procedures, training curriculum, goals, deliverables, and operational budget.Key Successes* Designed RSC Program to be the benchmark of Vista Equity Partners portfolio companies* Guided the development of Solutions Consulting programs at six sister companies in the Vista portfolio* Generated an average of 5% increase in customer satisfaction* Reduced Support volume by 9%, an average of 350 tickets per client per year* Facilitated adoption of new role with internal and external customers* Designed scalable training model complete with cross-departmental training, job shadowing, and associated training deliverables
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Customer Care Team LeaderCox Communications Inc Jan 2001 - Jan 2009Tucson, Arizona AreaLead a team of up to 25 telecommuting employees to achieve personal development, performance, and business objectives. Key Successes* Managed projects resulting in increased sales production, improved employee morale, customer retention, enhanced performance metrics, and refining company policies* Highest performing Team Leader in Arizona Customer Care (out of 35 Team Leaders) in 12 of last 16 quarters of employment* Achieved 140% of sales goals--highest overall performance in sales generation program--for four consecutive years* Second highest Employee Satisfaction ratings across Cox Communications Arizona for 2005-2007 review period
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Operations ManagerCross Country Group Jan 1998 - Jan 2001Tucson, Arizona AreaDirected daily operations in a 24-hour emergency response center. Duties included performance management, professional staff development, P&L, and contract management. Key Successes* Led recruitment and retention of supervisors and staff of over 250 employees* Defined Key Performance Indicators (KPIs) focused on efficiencies in high-stress work environment* Increased employee retention by balancing Supervisor-to-agent ratios and creating more "face time" for front line employees with their Supervisors* Served as Account Executive for large clients such as DaimlerChrysler, USAA Insurance, and other large consumer insurance companies
Jesus Moreno Education Details
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Business Administration And Management, General
Frequently Asked Questions about Jesus Moreno
What company does Jesus Moreno work for?
Jesus Moreno works for Imvize
What is Jesus Moreno's role at the current company?
Jesus Moreno's current role is People Leader | Talent Developer | Results Driver.
What schools did Jesus Moreno attend?
Jesus Moreno attended University Of Phoenix.
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Jesus Moreno
Creative Director At Lime Media: We Bring Imagination To Life By Customizing Vehicles And Other Cool Stuff To Create Marketing Experiences Nationwide.Dallas, Tx1gmail.com1 +181848XXXXX
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Jesus Moreno
Senior Manager Of Vendor And Product Compliance At Ferguson EnterprisesNewport News, Va2yahoo.com, ferguson.com -
4txstate.edu, yahoo.com, gmail.com, house.state.tx.us
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