Jonathan Mina Email & Phone Number

Portland, Oregon, United States

Manage 21 Enterprise accounts by delivering tangible metrics, improve the user experience, and proactively raise awareness on existing support issues.Act as an escalation point for field and sales teams on high­-priority customer issues; providing ownership and strategy to all stakeholders ranging from support, product, engineering, and leadership teams.Lead without authority and champion customer feedback to various teams on how to improve the customer experience, deliver strong communication, and methods to instill confidence in our product. Collaborate with Engineering and Product teams to prioritize bugs and feature requests.

Portland, Oregon, United States

Portland, Oregon

Constantly practice customer empathy, work closely with various teams within the organization, and relentlessly provide extraordinary assistance in a constantly evolving technical landscape. With a team-first mentality, assist in sharpening the team's SOPs in the Accounts and Security space. Quickly identify any pain points in Identity and Access Management via SAML/SSO/AUM. Leverage tools and resources to expedite critical customer needs. Winning others over in difficult internal or external conversations when an issue is considered environmental or outside the scope of support.

Portland, Oregon

To educate clients on video services offered and support the needs of their wedding. Led meetings with clients to set clear expectations on content, pricing, and delivery options. Familiarized and use multiple CRM's to bill and communicate with clients. Hired three contracted workers to whom I delegate various wedding projects. Personally direct all content filmed such as the rehearsal, hair and makeup, ceremony, and reception. Lead editor on all projects, including timeline structure, color grading, and sound design.

Helping local businesses make connections with their community, through video.

Portland, Oregon Area

Apple Certified Technician responsible for troubleshooting and repairing all Apple devices. Specialist in crowded/fast paced environments by utilizing multi-tasking skills. Participate regularly alongside management regarding new initiatives and mentor strategies to improve Genius Bar productivity. Mentor and orient new hires, facilitate staff development workshops. Support Apple teams with sales, inventory, visuals, and service parts. ACSP and ACMT certified.

Provide insightful advice and friendly, hands-on technical support. Quickly isolate issues while educating my troubleshooting steps with patience and empathy, while being conscious of their time demands as well as my own. Earned the trust of customers and coworkers alike as I offer guidance, knowledge, and training. Maintain a collaborative relationship with corporate partners involved in developing CRM, SAP, NPS, and Global Service Exchange for retail processes and solutions.

Coached my team with successful closing techniques. Promoted and merchandized special pricing to stimulate sales growth and move older products. Monthly check-ins with my team to ensure we are providing the highest standards of customer satisfaction and quality service at all times.

Portland, Oregon

Maximize customer loyalty and profitability by leveraging the art of the demo. Familiarizing myself with the vast product knowledge necessary to build confidence in the product and effectively make suggestions for their environment.

Beaverton, Or

Discuss the needs and options with local businesses on making the best choice for the fleet. Developing strong customer relations, arrange test drives, and manage delivery. Negotiate the price of vehicles and appraise trade-in vehicles. Orchestrate financial arrangements with local lenders. Uncovered unknown needs through accessories and after-sales services.

Bachelor Of Fine Arts - Bfa, Cinematography And Film/Video Production

Activities and Societies: Portland Film Race / Workshop Teaching

Associate’S Degree, Fire Science/Fire-Fighting