Jan Minnebraker Email & Phone Number

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Consulting Project Manager and Business System Analyst February 2021-CurrentConsulting and Project Management Services.• Advise and recommend software and hardware, process flows, and network audits. • Manage vendor relationships, network system implementation, recommend Cloud services, call center design, data circuits, and installation of telecommunications systems.• Provide contract, SLA, and billing overcharge reviews.Consulting Project Manager for Wells Fargo: EPMO COO Enterprise Initiative ITIL-RACI Matrix (A TEKsystems special project) Responsible for milestones, change control and approval, meeting coordination lead for CIO, business units, and approvers for new major organizational domain data server realignment of forty thousand (40,000) employees.

San Francisco, California, Us

Project Manager PMO Enterprise Application Hosting Delivery Services-SAAS (Agile)Wells Fargo-TEKSystems | Remote | October 2018-October 2020 Project/Program and Risk Management Meet all milestones timelines for critical risk audit compliance dates and coordination of all deliverables. • Track and monitor compliance for risk issues, KPIs, burndowns, milestones, and discovery.o Root cause data analysis • Software life cycle baselines, game plans, compliance, exceptions, and end of life cycle.• JIRA ticket for discovery working with product owners and JIRA team on remediation.Responsible for documenting compliance and governance for internal and Federal audits meetings.

San Francisco, California, Us

Business System AnalystIT Project-Business Analyst (Enterprise Information Technology (Agile/SCRUM)Enterprise PMO Security Initiatives Wells Fargo | Remote | October 2016 to December 2017 Requirements gathering for business units, senior management, and stakeholders. PDD, BRD FRD.Delivery of all PMO-PMI Project Plans, scope, and functional requirements by mandatory deadlines. • SDLC Bar-Tool Chain Software Development • End-to-end automatic application delivery via Azure Cloud. • Vulnerability Management (Cyber Security).Responsible for coordinating all three projects with program objectives. technology Health Refresh (THR) Program

San Francisco, California, Us

Business System Coordinator-Security 4 EIT 2016 (Agile)Wells Fargo-TEKSystems | Remote | March 2016 to August 2016 Project coordinator for deliverables for security, remediation, and reporting. • Track all milestones and risk assessments via SharePoint and remediation reporting. • Facilitate team and external meetings for security compliance.• Data collection for OS from the Validation Framework.Responsible for weekly and monthly reports.

ResConsultant | January 2014 to February 2016 Implement data systems, call centers, and all software upgrades for PA Services. RAND Corporation-Dept of the Navy Contract and DIRECTV Broadband reductionponsible for all requirements and project management from start to finish

San Francisco, California, Us

Wells Fargo | Remote | November 2012 to October 2013Project manager for the DS3 network upgrade of three data centers with a simultaneous call center relocation and migrating the legacy PBX and IVR services to Cisco VoIP/UC. Responsible for PDDs. Budget forecasting for resources and resource work allocation. ________________________________________Project leader for a thirty-one-member cross-functional team for an enterprise infrastructure project. • Develop project plan, work breakdown structure, and project team schedule.• Responsible for the documentation, compliance, risk assessments, and resource negotiation. • Track milestones, deliverable dates, and risk identification. • Liaison for voice services delivery to the line of business, data centers, service delivery, and vendors.• Track and verify equipment requirements: Cisco VoIP, NICE servers and switch inventories.• Present ongoing status reports, financials, and project plans to stakeholders and senior management in weekly and monthly reviewsCorporate JAD Infrastructure representative. Responsible for meeting all milestones and project critical due dates. Achievement: The successful delivery of all infrastructure transport services, data center migration, and implementation of Cisco VoIP equipment. All services were 100% tested and working one week before the target cutover date, with no post-cutover trouble tickets.

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Responsible for the management of voice telecommunications services for forty-two (42) locations, two headquarters, two mortgage centers, Administrator for four PBXs, call accounting system, voicemail server and emergency administrator of ACD servers. Prepared annual budget, monitored invoices and SLAs. Ordered PRIs, T-ls, ILEC and CLEC service. Responsible for all trouble shooting reports for IVR/ECR Platform. Managed two VoIP enabled mortgage centers. Project Management•Responsible for the implementation of all voice services for two (2) new corporate headquarters and six branch systems per year (30). •Project manager for the implementation of PRI/IVR integration for FFB Call Center and interactive banking on an ECR platform.•Conducted the testing of complex call center IVR applications.•Documented all timelines, work breakouts, target dates, and vendor meetings. •Responsible for all project documentation and cost estimates.•Implemented new call accounting system.Business Analysis, Budget and TEM•Reviewed and verified all telecom bills, invoices, charges, contracts.•Recovered $90,000 from billing and contract over charges. •Developed and implemented a TEM inventory for all locations.•Risk and costs assessment for switching to MPLS. •Risk Management: Disaster Recovery plans, impact of CLOR changes.Achievement: Recommended and implemented cost savings for conferencing services resulting in an 80% cost savings by negotiating lower rates from existing vendors and installing a 32-port conference bridge for all local calls.