Jillian Miserak Email & Phone Number

Winchester, Virginia, United States

Williston, Vermont, United States

+ Led and managed a team of six junior representatives, providing guidance and support to foster their development.+ Developed and implemented an onboarding and training program for new hires, reducing the time to train from 2 months to 1 month.+ Collaborated with cross-functional teams in assisting business and government clients with sales of financial products, billing, payments, and fraud prevention.+ Collaborated closely with the sales department and high-priority business and government clients to ensure seamless service delivery and support.+ Utilized financial software- FIS to manage and process transactions, ensuring accuracy and efficiency in treasury operations.+ Worked with management to provide to improve customer service processes and decision-making.+ Consistently maintained a positive, empathetic, and professional demeanor when engaging with business clients, ensuring a high level of customer satisfaction.

Williston, Vermont, United States

+ Utilized EPIC software for patient information management, contributing to efficient and accurate record-keeping.+ Managed patient check-in processes, including collecting identification, insurance, and payment information, ensuring accurate and efficient data entry.+ Conducted insurance verifications and researched Veteran Administration (VA) authorizations to facilitate patient treatment approvals.+ Processed workers' compensation and accident liability case information for medical treatment, ensuring compliance with regulations.+ Performed administrative tasks such as answering phones, scheduling appointments, and assisting with inquiries to support smooth hospital operations.

Williston, Vermont, United States

+ Led the claims training program for new hires and cross-trained employees from other departments, effectively supporting a hybrid workforce with both remote and in-person training sessions.+ Developed and managed detailed training schedules and classroom agendas to ensure efficient and effective program delivery.+ Created comprehensive training materials, including presentations, worksheets, and digital resources, tailored to meet the diverse learning needs of both new hires and cross-trained staff.+ Facilitated group training sessions, workshops, webinars, and one-on-one coaching, ensuring consistent knowledge transfer across various formats.+ Maintained and analyzed training data, tracking completion rates, attendance, issues, and outcomes to monitor progress and ensure accountability.+ Regularly assessed training outcomes through performance metrics, ensuring alignment with learning objectives and making continuous improvements based on stakeholder feedback.+ Collaborated closely with stakeholders to evaluate program effectiveness, incorporating feedback for ongoing program enhancement.+ Overhauled and modernized the claims manual to reflect current processes, industry standards, and best practices, ensuring clarity and compliance across teams.+ Researched and evaluated claims for healthcare, dependent care, and commuter expenses, providing expert support and guidance.+ Recognized for exceptional performance, receiving one of the top awards within the company for contributions to training and process improvement.+ Researched and evaluated claims for healthcare, dependent care, and commuter expenses.+ Educated and assisted customers with their benefits.

Williston, Vt

+ Administered employee benefit programs, including health insurance, retirement plans, wellness programs, and other employee perks, ensuring a comprehensive understanding of benefits programs and policies.+ Served as the primary point of contact for employees, providing clear communication and guidance on benefit-related inquiries, claims, and coverage via phone and email.+ Assisted employees in resolving benefit claims issues and understanding benefits documentation, ensuring clarity and compliance with regulations such as HIPAA, ERISA, and other applicable laws.+ Educated employees on available benefits, helping them make informed decisions based on their individual needs and preferences.+ Maintained accurate and up-to-date benefits records, demonstrating strong attention to detail and adherence to legal and compliance requirements.+ Trained junior staff on policies, procedures, and industry best practices, identifying areas for further education and improvement in departmental processes.+ Collaborated effectively with external departments, employers, and customers, delivering high-quality service and consistently exceeding adherence and quality assessment requirements.+ Recognized with awards for exceptional quality and maintaining low hold times, demonstrating strong time management, customer service, and conflict resolution skills.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor'S Degree, Justice Studies With A Paralegal Concentration