Sr. Technical Writer
CurrentContributing to text, diagram, and video documentation of intelligent automation + GenAI capabilities, embedded apps, and scenario use cases. By delivering strategic content on high profile technology, I helped customers grasp sophisticated concepts and become self-sufficient in using new products. This requires handling tickets for release notes, enhancements, fixes, and new products while practicing project management and research of trends. Responsibilities include meeting and interviewing stakeholders to craft clear and accurate content online, while responding to direct feedback and analyzing traffic for content insights.