Johnathan Mitchell Email & Phone Number

Woodland, CA, US

• Technical Support Specialist | Yolo County | Woodland, CA March 2022 - Present
• Proficient in assessing the needs of the County, demonstrating ability to recommend software and hardware
• Skilled in utilizing and shell scripting for software installation using the KACE system, including expertise ininstalling, maintaining, and providing recommendations for Wasteworks
• Experienced in coordinating and executing OS upgrades to Windows 11, software installations, and creatingcomprehensive documentation and procedures for software, server upgrades, and maintenance, contributing.

Woodland, CA, US

At Yolo County I work as a Information Technology specialist in the city of Woodland and my job consists of:- Answering calls for the HelpDesk and replying to Helpdesk emails- Driving to different Yolo Couhty buildings to respond to tickets- creating tickets using HEAT- Assist With OS upgrades to Windows 10 and software install- Setup and deploy assets for.

Oakland, California, US

At Blue Shield I work as a Field Service contractor at the TechRX walk up bar in El Dorado and my job consists of: - Install Software using SCCM on Active Directory- Managed Asset inventory and repairs- Troubleshoot software such as SQL, Oracle, Microsoft Office- Assist With OS upgrades to Windows 10 and software install- Setup and deploy assets for New.

Utrecht, Utrecht, NL

• Install Software using SCCM on Active Directory
• Managed Asset inventory on Sharepoint exchange
• Troubleshoot software such as SQL, Oracle, Microsoft Office
• Assist Bank executive and VP users with troubleshooting and AV setup for board meetings
• Setup and deploy assets for New Hire and Refresh employees
• Manage tickets using Rabobank ticketing system

Irvine, California, US

Sole IT support for 200 users

Mountain View, CA, US

• Sole Administrator and Maintenance tech working with Workstations, tablets, mobile devices both iphone and android
• Installed and maintained up to date Windows Operating system for workstations
• Used various tools such as Google Hangout, Teamviewer, Remote Desktop software to troubleshoot for remote users.
• Managed the distribution of hardware to new employees during onboarding and collection of hardware during employee exits as well as coordinating the deletion of the accounts.
• Performed tier 2 level fixes of workstation software and OS and installation of network cards, RAM, and hard drive upgrades and replacements.
• Maintained loaner laptops and tablets for visitors or temporary users.

San Francisco, California, US

• Image 20-­30 Mac book Air & Pro (Retina) and Dell laptops per week for new employeesusing Casper imaging
• Image 2­5 Dell Desktops per week with Windows and Linux image using Casper imaging.
• Create user network phone profile (extension mobility) using Cisco.
• Employed bigfix to search for missing assets.
• Assisted with imaging over 140+ computers for Interns in 1 week
• Collaborated to build process for keeping track of extension mobility.

San Francisco, California, US

• Managed Supportforce Queue of 30+ cases
• worked with carriers to bring users phone numbers over to such as ATT to verizon
• generated users mobile numbers using carrier portals
• shipped 20+ mobile devices to users
• troubleshoot iphone and droid
• wiped 10+ iphone and android phones a day

San Francisco, California, US

Work with IT Provisioning in a team of 3 doing laptop and desktop swaps for users. Setup and deliver desk phones and image OS like Ubuntu 14.04 and Yosemite.

San Francisco, California, US

Linux Migration and desktop support

I work closely with the IT director at Purcell Murray using the ticketing system BMC Track IT and Google talk to assist customers. I get a lot of hands on experience with troubleshooting Mac minis, Ipad, Iphone, and All in one Mac desktops and Dell desktop computers.

San Francisco, CA, US

I work closely with the IT Director here at Access my job includes managing user accounts using active directory, answering calls and emails when he is not at his desk, shipping off packages for him and also troubleshooting users machines and software and AV setup for meetings

London, GB

I am apart of a huge PC migration for the firm. I back up user data, encrypt customers computers using symantec software and upload Windows 7 replacing Windows XP onto customers machines and at the end do a little QA work to verify that the migration has gone smoothly.

Boston, Massachusetts, US

Learned skills in Hardware, Software, Business Communication, and Project Management

Los Altos Hills, CA, US

My job is to troubleshoot computer hardware, image new computers, and perform remote desktop support.

Providence, RI, US

I did volunteer work under Health and Safety Coordinator, addressing their Outlook and Internet Explorer needs and doing some filing and office organizing.

Watsonville, California, US

I did volunteer work at the company, mainly by troubleshooting user computer needs such as Excel, Outlook, Internet Explorer on a Windows XP operating system. In addition, I organized paperwork and mail distribution.

Associate'S Degree, Computer Programming

Certificate In The Fundamentals Of Technical Supportq, Computer Networking Information Technology

Computer Programming, Specific Applications