Emt+ (Equipment Maintenance Technician)
Mountain View, Ca, Us
• Sole Administrator and Maintenance tech working with Workstations, tablets, mobile devices both iphone and android • Installed and maintained up to date Windows Operating system for workstations • Used various tools such as Google Hangout, Teamviewer, Remote Desktop software to troubleshoot for remote users. • Managed the distribution of hardware to new employees during onboarding and collection of hardware during employee exits as well as coordinating the deletion of the accounts. • Performed tier 2 level fixes of workstation software and OS and installation of network cards, RAM, and hard drive upgrades and replacements. • Maintained loaner laptops and tablets for visitors or temporary users. • Delivered weekly update to management of new hire workstation status, workstation deployment and equipment and accessory shipments as well as maintained inventory for two of the site buildings. • Developed clear understanding of the company's goals and needs and incorporating them into technical solutions by weekly updates to managers, follow up to users, weekly and monthly asset and accessory inventory checks as well as provide timely solutions so user downtime is kept to a minimal. • Understood and comply with all Google privacy policies, federal law and regulations as well as Ethics and Compliance to Google data policy. • Expediting the needs of the business by maintaining thorough knowledge of credit union procedures, products, services and data processing systems.• Complete understanding of HIPAA and all privacy policies within and out of the work place.
