Leading our North American Strategic Accounts department. Focused on helping our team of industry experts, and their managers, maximize client outcomes, ultimately leading to renewal and expansion of our partnerships with the biggest and most savvy companies in almost every industry.

Leading the team focused on our large enterprise and strategic accounts.

Lead our 20 person Strategic and Enterprise Account Management Teams in North America to ensure large enterprises across almost every industry can rely on us to help them exceed their business objectives.We provide actionable, digital insights to empower research, marketing, and sales teams with a thorough understanding of the digital world.

Leading Customer Success and Strategic Consulting for our North American Customers.

Initially a management consultant, I later joined as the Director of Customer Success and ended up leading our Customer Success, Onboarding, Support and Professional services divisions with a headcount of 15.Collaborated cross-functionally to help grow the business from $500k ARR to over 15x that. Integral part of our acquisition and integration to our acquire. Consulted Fortune 100 and mid-market consumer goods companies and retailers on their pricing, assortment, MAP, and promotional strategies across direct channels and marketplaces.I've helped lead efforts implementing health scores from usage metrics, migration of product management and dev softwares, designed alerting and monitoring dashboards around core technical products, and led support, QA, and solutions architect functions.Key Learning Point:- Short calls are way better than lengthy email threads. You learn more in less time, resolve more technical and business challenges, and build stronger relationships.

Coursemodo helped empower university educators and students' education through real-time engagement technologies. (I'd love to talk about this passionate area of mine any time. Hit me up!).I led Go-To-Market, Finance, and Operations.As my first voyage into a SaaS startup, we built a team of 15, helping 20 universities and thousands of students, across 3 countries. We built really cool tech and got a lot of interest. We struggled to scale and address the cyclical nature of the education industry.A fortune 50 approached us to buy a perpetual license to our software and decided it was the right time to exit the space, rebuild our product to their specs / integration needs, and move on from this space.

Building a startup straight out of school was a ton of work.. but pretty fun 👊 !- Day to day management of marketing, finance, and operations- Seed-round fundraising (>$1mm)- Financial analysis and planning- PR, Hiring, Google Analytics, Growth Strategy Key Learning Point:- Signing up a TON of users is not enough. You need high engagement or solid revenue, early on.- In most marketplaces, the 0.5-1.5% of users on the "supply side" need to be treated like GOLD.