Joe Kiefer ☁ Email & Phone Number

Chicago, Illinois, Us

- Top generator of leads that converted to sold projects among non-sales-role employees over the first 3 years of Aleysian- As lead technician on the initial project with a new client, developed a relationship which helped grow them from a single project client into Aleysian's 2nd largest client over the course of 16 months- As the lead Salesforce resource on the first ever paid Pimly installation, I'm going to leave this line as-is from October 2022 so I can point to this in a few years when everyone starts calling Pimly "Product Cloud"

Following the sale of West Monroe's Managed Services practice to Ascend Technologies, continued with the same roles and responsibilities as before with the same team, clients, and responsibilities

Chicago, Illinois, Us

Managed multiple Salesforce environments for multiple clients throughout the Professional Services, Finance, Nonprofit, and Utilities sector. Worked within Sales Cloud, Service Cloud, Financial Services Cloud, Nonprofit pack, FinancialForce PSA, nCino, and more!Current certifications:Salesforce AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantnCino certified partner

Chicago, Il, Us

Onsite technician manager and escalation point for installation of Outcome Health digital patient education devices in clinics and doctor's offices. Pre-sale technical consultant. Streamlined processes to drive scaling growth.

Chicago, Illinois, Us

After Switchfast's acquisition of the Chicago office of the Intrust group, became the guru of troubleshooting and system administration. Active Directory, Exchange, Office 365, Group Policy Objects were all my jam. Local authority on Connectwise. Peer-nominated candidate for core value awards for 8 consecutive quarters. Certified by Microsoft, Apple, Datto, Connectwise, and HDI.

Elected member on the Board of Directors of the Moraine House, a substance abuse recovery home for men in Valparaiso, IN. Provide guidance in administrative decisions to ensure both fiscal sustainability and an effective results in the treatment of residents suffering from alcoholism and drug addiction.

Us

Excelled in first year as a System Adminstrator, providing both remote and onsite hardware and software enterprise support for managed service clients; heavily geared towards Windows based workstations and Windows Active Directory/Exchange server environments. Maintained the high standards set by Intrust Group for achieving 99% or higher end user satisfaction.Promoted to Account Management in April 2012. Actively pursued and closed renewals on lapsed contracts, rebuilt open communicative relationships with existing clients. Implemented communication timelines to keep clients up to date on current technologies, explained features and benefits of suggested upgrades, coordinated implementation of new solutions.

Store manager, responsible for maintaining par stock inventories, product placement/merchandising, and consistently exceeding sales goals set by same-store prior year results. Served as first point of contact for all customer service issues, providing solutions and follow-up to ensure customer satisfaction.

General manager of Desert Moon Fresh Mexican Grille; responsible for all major decisions from the planning through opening stages of the restaurant, including but not limited to--Site selection-Design layout of kitchen and dining area-Oversee construction-Interview, hire, train, schedule, coach, and fire staff of approx. 20-Maintain par supply levels-Generate P&L statements-Integral communication point between franchise HQ in Connecticut and local ownership

Mahwah, New Jersey, Us

Successful telemarketer, consistently outperforming sales averages set by peers, typically by 25% or more, occasionally by as much as 100%

Washington, Dc, Us

Honorably discharged US Navy Seabee, trained in plumbing, heating and HVACNMCB 1