Jess Krager Email & Phone Number

• Design, manage, and implement a mix of qualitative and quantitative research within the UserTesting platform to uncover actionable insights for customers.
• Regular collaboration with a range of stakeholders across a variety of industries, including e-commerce, education, gaming, retail, and technology.
• Daily responsibilities include: project scoping, test planning, screener creation, collecting and analyzing data, report writing, presenting findings, and customer communications.
• Experienced in leading studies related to usability, preference testing, benchmarking, prototype testing, competitive analysis, content comprehension, and discovery research.

Remote

• Complete interviews, transcribe, and edit articles for all writing projects undertaken.
• Former projects include editorial work with Stanford University, writing for Sierra Magazine, and editorial support for individual authors and bloggers.

Remote

• Created the editorial style guide used by the Professional Services department.
• Copy edited all research reports delivered by the Professional Services department.
• Led writing and editing workshops and created individualized reference materials for researchers.

Santa Cruz, California

• Editorial responsibilities included: copy editing proposals or chapters, prospecting new clients, and project research.
• Acted as lead coordinator on website relaunch, and establishment of social media presence.
• Project manager for all books in development with regard to contracts, timeline, and general communication.
• General office management, and staff recruiting.
• Fiscal responsibilities included: bill pay, cashflow management, banking, and reimbursements.

Stanford, CA

• First point of contact for the Office of Community Standards.
• Fiscal responsibilities included: purchasing and travel requisitions, budgeting, and reimbursements.
• Project management and event coordination with regard to case preparation, hearing scheduling, panelist appreciation events, record retention, and training of the Judicial Panel Pool.
• Maintenance of the department’s website and lead coordinator on the website update in 2015.
• Responsible for scheduling in support of the director, associate deans, and Board on Judicial Affairs.

San Francisco, CA

• Fact-checked articles for print and multimedia platforms.
• Assisted the Copy Chief in editing copy for the Sierra Magazine.
• Created highly-trafficked, weekly content for The Green Life blog on Sierra Club’s website.

San Francisco Bay Area

• Fiscal responsibilities included: supply purchasing, travel reconciliation, and expense reports.
• Crafted regular memorandums to staff and board members on behalf of the President.
• Created the editorial style guide used by the organization and copy edited all printed materials.
• Responsible for scheduling meetings, lunches, and business trips for the President and CEO of Aquarium of the Bay.

• Assisted in scheduling meetings, lunches, business trips for the President and CEO of The Bay Institute.
• Performed copy editing on various printed materials distributed by the non-profit.
• Fiscal responsibilities included: supply purchasing, travel reconciliation, and expense reports.

• Wrote short, descriptive text for clients' services and products.
• Edited text on website and email campaigns for clarity and consistency.
• Worked closely with graphic design and ad sales departments.

• Assigned articles to a staff of 8-10 contributing writers for monthly publication.
• Populated the Journal’s website and built a following on its social media platforms.
• Managed final print production, including copyediting, layout, and developmental editing.

• Approved all content for weekly publication.
• Copy edited all content and managed editorial interns.
• Wrote music, art, and various other entertainment articles for publication.
• Proficient with InDesign, MS Word, Evernote, and other word processing programs.

• Wrote reviews and articles about local entertainment.
• Edited all articles, advertisements and calendar entries.
• Maintained consistency based on an in-house style guides.

• Read and critiqued fiction manuscripts.
• Collaborated with staff to edit a collection of short stories.

• Wrote reviews, alumni updates and informative articles.
• Cultivated organization and time management skills.
• Worked closely with the university editor to gain knowledge of various editorial tasks.