The Child Therapy Institute offers comprehensive training for MFT or LCSW trainees and interns as well as licensed clinicians. The training program focuses on the following topics related to individual child therapy: play therapy, sandplay therapy, working with parents and outside agencies, and integrating expressive arts therapy into the treatment. The training also focuses on translating session material into Medi-Cal friendly language and integrating CBT and dyadic therapy as needed.

● Directed a $275K Business Services contract for the City of San Francisco’s Office of Economic and Workforce Development (OEWD). Built and maintained relationships with over 200 local businesses, in all industries, engaged in hiring employees at all levels. Coordinated with workforce development agencies in the San Francisco Bay Area using developing technologies, email communication, and collaborative strategies to maximize participation by job seekers with recruitment and employment opportunities.● Implemented employer-focused services, such as targeted advertising, recruitment/screening events, and interview scheduling that provided access to career opportunities for over 3500 job seekers served through OEWD’s network of workforce system providers. Organized over 50 hiring events, employer spotlights, and Job Fairs.● Developed and provided technical assistance for First Source compliance (good faith efforts toward employing economically disadvantaged San Francisco residents in entry-level positions in SF) for both employers and providers working with the SF Jobs Portal (Salesforce CRM Platform) and special projects. Partnered with over 30 new and previously established cannabis companies, at the request of OEWD and the SF Office of Cannabis, to support the SF Social Equity Program & Local Hire initiative. ● Coordinated with Cannabis industry and Equity leaders to found The Allyance, a non-profit organization that supports public-private partnerships to promote Diversity, Equity, and Inclusion for entrepreneurs and candidates for employment within this growing industry.

Led a team of 20 Member Service Representatives, including hiring, training, and career development, who provided customer service, crisis management and daily operations/facilities support for a membership base of 17,000 as well as 5000 guests from partner organizations. Maintained and reported on membership database to ensure records were correct regarding member designation, programming, billing methods, etc.• Developed and implemented training processes and trained employees in the YMCAs proprietary “Listen First” communication model used throughout the organization both with members and between fellow employees to facilitate collaboration and community, as well as a de-escalation strategy during times of conflict. • Improved accountability in community environment by leveraging existing systems to create a centralized depository for notes, leading to a comprehensive picture of specific member staff relations, members’ preferred communication protocols to include names and pronouns, and specify escalation points for behavioral concerns. • Designed communication templates for all stages of the member experience from welcoming, through inquiry, complaint responses, status changes, and termination of membership. • Developed full-scale emergency training where none had ever existed including risk management assessment during emergencies to efficiently direct available staff for facility evacuation, interaction with emergency officials, and containment of affected areas and persons.

Helped open a new store at Ala Moana in Hawaii and ensured accurate stock based on local business trends. Created story times and developed a small series of kids’ events in collaboration with Community Relations Manager as a program for visiting librarians as well as families. Led a bi-weekly story/arts hour and served as a resource in literacy promotion for young children.• Relocated back to San Francisco Bay area in 2007 and transferred to the Emeryville, CA store. • Selected to train new staff at both location in areas of inventory shelving and cashiering. • Achieved the highest earning department out of all Hawaiian stores after opening the Ala Moana store. • Recognized for highest revenue in the region for the Emeryville, CA store.

Organized small branch operations to support after school/summer program focused on academic enrichment, leadership, development of executive function, and social awareness for over 1500 underserved K-12 students. Coordinated with partner Community Based Organizations to expose our students to new career and social paths, create outreach opportunities for civil services/officials and recruit new families. Built strong relationships with program staff, local schools and families of students. • Participated in branch operations in the roles of Office Manager, Administrative Secretary, and Receptionist. Integral in staffing, recruiting and on-boarding participants, monitoring and reporting for government and private grants, producing and editing business correspondence, and basic office and frontline duties. • Directed annual development campaign utilizing grant writing, corporate partnerships, special event production and solicitations to our community of supporters. Allocated discretionary budget amongst reusable supplies, materials for special events and field trips. Reported on spending and impacts to the YMCA Development Director and the City of Berkeley.

Managed a 200-resident suite-style facility supported by a residential and student administrative staff of 15 before transferring to an apartment complex that served 650 residents and required a staff of at least 35. Developed and coordinated programming for students on diverse topics including academic achievement, career preparation, adult life skills and civic leadership development.• Requested to provide additional support to other Hall Directors in the areas of conflict management, equitable disciplinary action, incident reporting, as well as mediation in recognition of my advanced skills. • Liaised with Director of Campus Security regarding resident safety, emergency planning and disciplinary procedures.• Directed the emergency relocation of 200 dorm residents and staff to on and off campus housing after a critical facility failure and closure.