As a manager in the Sales Operations Team, I lead all systems initiatives for our sales teams, focusing on Salesforce. I’m dedicated to enhancing efficiency, driving innovation, and ensuring seamless integration across platforms to empower our teams and elevate performance.

As a Salesforce Application Architect and Team Leader at Step Ahead, I am responsible for guiding projects, the team, and clients to successful implementations using Agile and Scrum methodologies. My role spans all stages of the project lifecycle, from pre-sales and planning, to design, implementation, and stakeholder reporting, with a strong focus on documentation, change management, training, and release management. In addition to overseeing project execution, I lead my team in creating and… Show more As a Salesforce Application Architect and Team Leader at Step Ahead, I am responsible for guiding projects, the team, and clients to successful implementations using Agile and Scrum methodologies. My role spans all stages of the project lifecycle, from pre-sales and planning, to design, implementation, and stakeholder reporting, with a strong focus on documentation, change management, training, and release management. In addition to overseeing project execution, I lead my team in creating and executing strategies for training and certifications, managing tasks and project allocations, conducting evaluations, and handling hiring. I also contribute to strategic planning and decision-making to drive business unit success. Show less